The Work You'll Do:

At Sovos, we believe that great compliance starts with great service. As an Implementation Consultant II, you'll be at the heart of our client experience, guiding organizations through complex onboarding journeys and ensuring they're set up for long-term success with Sovos products and services.

From project kickoff to handoff, you'll own the client relationship and the plan, balancing multiple workstreams while keeping quality and client satisfaction front and center. If you thrive on solving real business problems, leading cross-functional collaboration, and making a measurable impact, this role is for you.

More specifically, you will:
• Serve as the primary point of contact for large, complex client implementations as well as standard clients when needed
• Develop and manage project plans, proactively identify risks, and resolve issues as they arise
• Collaborate with cross-functional teams to ensure configuration tasks are completed and key client requirements are met
• Produce thorough Client Procedures or solution architecture documents capturing all configuration details and go-forward support information
• Lead fast-paced working sessions with clients to design technology-based solutions for complex business challenges
• Prepare accurate and timely project status updates, managing stakeholder expectations throughout the project lifecycle
• Deliver a seamless, documented handoff to Client Support or Compliance Services teams upon implementation completion
• Continue service or support activities for clients after go-live, especially during peak processing periods
• Identify and implement process improvements across tools, documents, reports, and templates to strengthen the implementation practice
• Provide advanced training, coaching, and mentoring to teammates, as well as client-facing training as needed
• Partner with internal departments (Sales, Product, IT, Support, Managed Services, and others) to ensure all tasks align with the project plan and implementation methodology

What We Need From You
• Experience in client implementation or project management; prior experience in a similar role is preferred
• Strong knowledge of tax rules and processes in the relevant product market
• Excellent time management, organizational, and decision-making skills
• Strong oral and written communication skills with the ability to convey complex concepts clearly
• Ability to work effectively with cross-functional teammates, colleagues, and clients
• Analytical mindset with the ability to concentrate on and resolve complex problems
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!