Implementation Consultant II, ConstructionOur Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an
Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence; owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction. This role supports owners, developers, and general contractors and is especially well suited to someone who brings construction context plus the ability to learn and deliver software.
What You'll Do - Lead complex implementations for owner, developer, and general contractor clients - managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
- Conduct discovery and planning sessions with client stakeholders, translating strategic business goals and workflows into actionable implementation roadmaps.
- Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
- Identify process improvements and standardization opportunities across your implementation portfolio - document repeatable solutions and share them with the broader team.
- Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
- Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
- Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.
What You'll Bring - 2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery, ideally in construction technology, financial services, fintech, or a complex B2B software environment.
- Construction industry experience is strongly preferred. You have worked for or closely with an owner, developer, general contractor, subcontractor, or construction technology company, and understand the operational realities of running projects.
- A proven ability to deliver concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
- Strong client communication and relationship management skills; you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
- A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
- Working knowledge of construction project and financial workflows, such as project set-up, project financials, payables, lien waivers, project controls, or subcontractor/vendor coordination. You can use that context to help a customer translate how they work today into a practical workflow in Built.
- Some experience with implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment.
- Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
What Success Looks Like at Six Months - Your implementation portfolio is delivering consistently - projects are on schedule, clients are satisfied, and go-lives are producing measurable adoption outcomes.
- You've successfully navigated at least one high-complexity or high-risk implementation to a successful go-live, demonstrating sound judgment under pressure.
- You've contributed at least one process improvement or documented playbook that has been adopted by the broader implementations team.
- Cross-functional partners in Sales, Product, and Engineering consistently seek your input when complex client situations arise, trusting your judgment and domain expertise.
AI & Technology Expectations - Leverage AI tools to enhance the productivity, quality, and speed of your work. • Use AI to support drafting, analysis, summarization, and problem-solving across your role. • Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
- Apply AI to sharpen decision-making and strengthen strategic insights.
- Share effective AI use cases and best practices with your team.
Built's salary range for this position is $90,000 - 115,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees; your total rewards package at Built will include equity, market-current medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.
Perks:- The rare opportunity to radically disrupt a $1.5T industry
- Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
- Robust compensation package, including equity in the form of stock options
- Learning Grant program to support ongoing professional development
- 401k with match and expedited vesting [US ONLY]
