Abbott

Implementation Consultant I

Abbott • $74K — $148K *
Kansas City, MO 64118In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Strong written and verbal communication skills for effective information delivery.
  • Ability to analyze operational performance data and convert insights into actionable recommendations.
  • Proven skill in influencing stakeholders without direct authority.
  • Strong consultative coaching and relationship management abilities to drive behavior change.
  • Experience in identifying root causes of operational challenges and proposing practical solutions.
  • Skill in managing multiple requests in a structured, deadline-driven environment.
  • Proficiency in Microsoft 365 tools, including Outlook, Excel, Teams, and Word.

Responsibilities

  • Manage a portfolio of clinics to ensure operational performance and continuous improvement.
  • Analyze performance data to identify trends, gaps, risks, and improvement opportunities.
  • Provide consultative coaching to enhance service delivery and operational adherence.
  • Lead conversations focused on accountability and achievement of performance goals.
  • Develop and implement tailored action plans to address operational challenges.
  • Assess training needs and recommend resources to reinforce best practices.
  • Monitor progress against goals and adjust strategies to ensure sustained improvement.

Benefits

  • Opportunity to drive meaningful change in smaller, focused clinics.
  • Collaborative work environment with cross-functional teams.
  • Engagement in performance-focused practices that enhance professional growth.
Full Job Description
JOB DESCRIPTION:
Job Description

The Opportunity

The Implementation Specialist serves as the primary performance partner for assigned clinics, using data insights and operational expertise to identify improvement opportunities, influence behavior change, and drive measurable results. This role supports smaller, focused clinics by delivering targeted, consultative coaching to optimize performance and operations.

What You'll Do

  • Manage a portfolio of clinics, partnering with clinic leaders and staff to support operational performance and drive continuous improvement.
  • Analyze performance data and key metrics to identify trends, gaps, risks, and opportunities for improvement.
  • Provide coaching and consultative support to help clinics improve service delivery, operational execution, and adherence to company standards.
  • Lead performance-focused conversations that promote accountability, problem-solving, and achievement of performance goals.
  • Develop and implement clinic-specific action plans to address operational challenges and improve results.
  • Assess learning and development needs, recommend training resources, and reinforce best practices and standard operating procedures.
  • Monitor progress against performance goals, conduct follow-up discussions, and adjust strategies as needed to sustain improvement.
  • Maintain accurate coaching documentation, track outcomes, and report progress related to performance initiatives.
  • Collaborate with Operations, Training, and other cross-functional teams to remove barriers and improve clinic effectiveness.
  • Escalate persistent or high-risk performance issues when appropriate and provide recommendations for corrective action.
Required Skills & Qualifications
  • Strong written and verbal communication skills, with the ability to deliver clear, structured information and facilitate discussions in small-group settings.
  • Demonstrated ability to analyze operational performance data and translate insights into actionable recommendations.
  • Ability to influence without direct authority, building credibility and trust with diverse stakeholders.
  • Strong consultative coaching and relationship management skills, with a focus on driving behavior change and performance improvement.
  • Proven ability to identify root causes and recommend practical, effective solutions to operational challenges.
  • Skilled in managing and prioritizing multiple requests in a structured, deadline-driven environment.
  • Experience in project coordination and applied problem-solving.
  • Proficiency with Microsoft 365 tools (Outlook, Excel, Teams, Word).
  • Ability to execute and reinforce established SOPs and workflows while identifying opportunities for improvement.
  • Delivers structured training and presentations (5–15 participants), facilitating engagement, addressing questions, and adapting delivery to meet audience needs.

Preferred Qualifications
  • 0–1 years of experience in customer support, healthcare operations, clinical program knowledge, data entry, or administrative roles.
  • Familiarity with CRM systems (Salesforce a plus).
  • Experience working with healthcare providers is helpful but not required

     

The base pay for this position is

$35.75 – $71.45/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:Support Services

     

DIVISION:TOX ARDx Toxicology

        

LOCATION:United States > Kansas City : 8140 Ward Parkway

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:Standard

     

TRAVEL:No

     

MEDICAL SURVEILLANCE:Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

About Abbott

Abbott Careers

Joining Abbott means becoming part of a globally diverse team dedicated to making a lasting impact on human health. As a leader in healthcare innovation, Abbott provides a dynamic workplace where careers flourish through growth, leadership, and diversity training.

Opportunities at Abbott

Explore a world of opportunities with our team. Whether you're seeking job opportunities in engineering, marketing, research, or healthcare, Abbott offers a variety of positions that allow professionals to grow their careers. Our commitment to diversity and innovation is evident in every aspect of our work, fostering an inclusive culture that values each team member's contribution.

Work You'll Do

At Abbott, every role contributes to our mission of helping people live fuller lives through better health. From groundbreaking research in medical devices to advancements in pharmaceuticals, our team is at the forefront of healthcare innovation. By joining Abbott, you are not just accepting a job; you are embarking on a path of professional and personal growth.

Internship Programs

Kickstart your career with an Abbott internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Abbott work on projects that matter, gaining the experience and knowledge necessary to succeed in their future careers.

Professional Development

Abbott is dedicated to the continuous professional development of its employees. With access to cutting-edge technology, leadership programs, and diversity training, our team members are equipped to lead and innovate within the healthcare industry. We support your career journey with robust training programs, mentorship, and opportunities for networking and professional growth.

Benefits and Culture

Our employees enjoy comprehensive benefits designed to support their life and well-being. From health insurance to retirement plans, we ensure our team has everything they need to thrive. Abbott's culture is built on a foundation of respect and integrity, united by a shared commitment to improving health outcomes.

Join Our Team

Discover the impact you can make with a career at Abbott. We are hiring individuals who are passionate, curious, and driven to lead. Search open positions that match your skills and interests on our Jobs page. Prepare your resume, sharpen your interview skills, and get ready to join a team that's at the cutting edge of healthcare solutions.

Stay Connected

Keep up to date with career tips, industry insights, and company news—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences.

Explore Abbott

With a commitment to improving life through innovation, leadership, and diversity, Abbott is a place where you can fulfill your potential. See what exciting and rewarding opportunities await at Abbott by exploring our career opportunities today.

SEARCH ABBOTT JOBS

Join us in our mission to make the world a healthier place through innovation, leadership, and diversity. Your journey to a fulfilling career at Abbott starts here.
Learn more about Abbott
Size
113,000 employees
Market Cap
$189 billion
Industry
Healthcare
Net Income
$4.4 billion
Founded
1944
5 Year Trend
+15.6%
Revenue
$34.6 billion
NASDAQ
ABT
* Ladders Estimates

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