Imaging Practice Manager

Location: Georgia- Winder, Commerce, Rabun (Travel involved)

Job Type: Full-time

Company: MedLink Georgia

SUMMARY

The Imaging Practice Manager is responsible for the daily operational, financial, and administrative management of one or more diagnostic imaging centers. This position ensures efficient workflows, exceptional patient experience, regulatory compliance, quality improvement, and financial performance while partnering closely with radiologists, supervising physicians, clinical staff, and executive leadership.

The Practice Manager provides leadership for front office, scheduling, insurance authorization, technologists, and support staff while driving operational excellence through data analysis, staff development, and continuous process improvement.

As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patients care team. By performing the job expectations described below you will be an active member of the care team thereby patients are assured access to team-based, coordinated, comprehensive, quality care.

ESSENTIAL DUTIES AND RESPONSIBILITIES (including, but are not limited to, the following)

Operations Management

• Direct daily operations of the imaging practice(s).
• Ensure efficient patient flow from scheduling through check-out.
• Develop and monitor workflows that maximize patient access and minimize wait times.
• Monitor provider utilization and imaging equipment schedules.
• Ensure timely completion of imaging studies.
• Coordinate staffing to meet patient demand.
• Maintain business continuity across multiple imaging locations when applicable.
• Lead operational improvement initiatives to increase efficiency and patient satisfaction.

Leadership & Staff Management

• Interview and retain high-performing employees.
• Supervise front office staff, schedulers, authorization specialists, technologists, and administrative personnel.
• Conduct performance evaluations and coaching sessions.
• Develop employee schedules while maintaining productivity targets.
• Address employee relations issues in collaboration with Human Resources.
• Promote employee engagement and accountability.
• Lead regular staff meetings and communicate organizational updates.

Financial Management

• Manage departmental operating budgets.
• Monitor productivity and staffing costs.
• Review daily, weekly, and monthly financial reports.
• Track key performance indicators including:
  • Patient volume
  • Exam utilization
  • Revenue
  • No-show rates
  • Authorization turnaround time
  • Accounts receivable trends
  • Scheduling efficiency
• Identify opportunities to improve financial performance.
• Assist with annual budget planning.

Revenue Cycle & Insurance

• Oversee prior authorization and precertification processes.
• Monitor insurance verification accuracy.
• Ensure timely charge capture.
• Reduce denials through process improvement.
• Collaborate with billing teams to resolve reimbursement issues.
• Monitor payer requirements and regulatory changes.

Quality & Compliance

• Ensure compliance with:
  • HIPAA
  • OSHA
  • CMS
  • State regulations
  • Accreditation standards (e.g., ACR, IAC)
• Maintain imaging center accreditation requirements.
• Oversee quality assurance programs.
• Investigate patient complaints and service recovery opportunities.
• Monitor incident reporting.
• Ensure documentation standards are met.
• Coordinate regulatory inspections and audits.

Patient Experience

• Foster a culture of exceptional customer service.
• Monitor patient satisfaction scores.
• Address patient concerns promptly.
• Improve patient access through scheduling optimization.
• Implement patient-centered workflow improvements.

Provider & Physician Relations

• Build collaborative relationships with:
  • Radiologists
  • Referring providers
  • Supervising physicians
  • Executive leadership
• Coordinate provider schedules.
• Assist with provider onboarding.
• Support physician satisfaction initiatives.
• Communicate operational updates affecting providers.

Performance Improvement

Develop, monitor, and improve key operational metrics including:

• MRI utilization
• CT utilization
• Ultrasound utilization
• Mammography volumes
• X-ray throughput
• Average patient wait time
• Same-day scheduling rate
• Authorization turnaround time
• Patient satisfaction
• Staff productivity
• Referral growth
• Revenue per exam
• Denial rate
• No-show percentage

Technology & Systems

• Optimize use of:
  • Electronic Health Record (EHR)
  • Radiology Information System (RIS)
  • Picture Archiving and Communication System (PACS)
  • Scheduling software
  • Reporting dashboards
• Partner with Information Technology to resolve system issues.
• Assist with implementation of new technologies.

Community & Business Development

• Build relationships with referring providers.
• Participate in marketing initiatives.
• Identify opportunities for service line growth.
• Support outreach efforts to increase imaging referrals.