TeleTech

Identity and Access Management Specialist, Senior

TeleTech$86K — $198K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in information security
  • 2+ years of experience in identity and access management
  • Experience with identity governance platforms such as SailPoint or APDS
  • Familiarity with Single Sign-On (SSO) solutions like Okta and Microsoft Entra ID
  • Knowledge of access control models such as RBAC and ABAC
  • Public Trust security clearance required
  • Minimum of a high school diploma or GED

Responsibilities

  • Support the design and implementation of secure identity lifecycle capabilities
  • Perform identity lifecycle activities including provisioning and access reviews
  • Troubleshoot identity and access issues across hybrid environments
  • Collaborate with cyber and engineering teams to enhance IAM capabilities
  • Participate in continuous improvement of IAM processes and documentation
  • Support governance activities relating to access certifications
  • Conduct entitlement analysis and ensure policy compliance

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and work-life programs
  • Professional development and tuition assistance
  • Recognition awards for exceptional performance
Full Job Description
Identity and Access Management Specialist, Senior
The Opportunity:

Support enterprise identity and access management (IAM) programs by designing, implementing, and sustaining secure identity lifecycle capabilities across various client environments. Apply your experience in identity governance, authentication, authorization, and directory services to help clients modernize and strengthen their IAM posture. Work closely with stakeholders, cyber teams, and engineering partners to ensure identities, credentials, and entitlements are properly managed and continuously protected. Perform identity lifecycle activities, including provisioning, de-provisioning, access request workflows, and access reviews, and conduct troubleshooting and root-cause analysis for identity, credential, or access issues across hybrid environments. Participate in the definition and continuous improvement of IAM processes, patterns, and documentation. Collaborate with cyber, infrastructure, and application teams to ensure effective integration of IAM capabilities into mission workloads. Support governance activities, including access certifications, entitlement analysis, and policy compliance.

You Have:
  • 5+ years of experience in information security
  • 2+ years of experience in identity and access management
  • Experience with Identity Governance and Administration (IGA), including identity-governance platforms such as SailPoint or APDS
  • Experience with Single Sign-On (SSO) Federated Identity Management, including Okta, Microsoft Entra ID, or PingIdentity
  • Experience configuring and integrating IAM tools such as CyberArk, Microsoft Identity Manager (MIM), or Ping Identity
  • Experience supporting directory, authentication, and federation services such as SAML, OIDC, and OAuth, ensuring seamless identity flow between systems
  • Experience with directory services, identity federation, and synchronization
  • Knowledge of access control models such as RBAC and ABAC, credential management, identity governance, and information security management and enterprise security architecture
  • Public Trust
  • HS diploma or GED


Nice If You Have:
  • Experience with IAM operations, guidelines, or enterprise-class IAM implementations
  • Experience with privileged access management, including CyberArk PAM
  • Experience working in fast-paced environments with competing priorities
  • Knowledge of identity security metrics, digital signatures, or reporting, including KPIs
  • Possession of excellent interpersonal, communication, and stakeholder engagement skills
  • IAM or Security Certification such as Security+, CISSP, or CISM Certification


Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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