Intelcom | Dragonfly

A Strategic Role at the Heart of Logistics

Salary Range

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Responsibilities

1. Leadership and Coaching of the IDC Business Partner Team

• Supervise, coach and support IDC BP’s in the day-to-day management of their markets and ensure full delivery of all their key deliverables (see BP job profile).
• Ensure rigorous follow-up of deliverables, priorities and KPIs for BP’s and IDC’s in the region.
• Maintain overall accountability for IDC capacity, performance and development in their region
• Act as the BP for the most critical and large IDC’s in the region
• Define individual goals aligned with the department's strategic priorities, ensure alignment with Regional MD on goals and priorities.
• Provide ongoing coaching focused on performance, accountability and continuous improvement.
• Identify training needs and contribute to the development of the team's skills.
• Foster a climate of collaboration, rigor and commitment.

2. Performance Supervision and Quality Control

• Ensure that the BP’s:
  • Maintain rigorous monitoring of IDC KPIs and compliance.
  • Adequately document their interventions and action plans.
  • Ensure proactive communication with partners.
  • Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy
• Review the performance analyses produced by the team before escalation to the MD
• Validate the consistency of policy recommendations made to IDCs.
• Identify operational deviations or risks and recommend corrective actions.

3. Strategic support to the Regional MD

• Act as the main point of relay between the MD and the team.
• Ensure smooth collaboration between IDC BP’s and Stations / ROM’s
• Centralize and structure the needs reported by the BP’s.
• Report:
  • Emerging trends
  • Capacity issues
  • Partner Risks
  • Compliance issues
  • Organizational Needs
• Contribute to the strategic planning of the department.
• Participate in inter-departmental meetings when required.

4. Harmonization of practices and standardization

• Ensure consistent application of processes and policies, following policies set out by Global IDC Compliance team and provide input into improving those processes and policies.
• Implement monitoring and optimization tools.
• Ensure IDC KPI performance achievement through IDC BP activities towards underperforming IDC’s
• Identify opportunities for process improvement.
• Support the deployment of new initiatives, technologies or organizational changes.

5. Escalation, mediation and management of complex situations

• Ensure the IDC BP team is aware of any risk and proactively addresses them before operational impacts are suffered
• Intervene in cases requiring a higher level of negotiation or mediation.
• Support BP’s in the management of underperforming and/or non-compliant  IDCs.
• Ensure a professional and compliant approach to sensitive situations.
• Work in collaboration with the relevant departments (Operations, HR, Legal).

6. Development of expertise and credibility in the field

• Maintain a thorough understanding of operational issues.
• Conduct regular station visits and maintain a close working relationship with ROM’s and SM’s.
• Act as an internal reference on IDC best practices.
• Promote Intelcom's partnership approach and values.

Qualifications

• Bachelor's degree in administration, business relations, management, logistics or related field and a minimum of 8 to 10 years of relevant experience OR Master's or MBA with a minimum of 5 to 7 years of relevant experience
• Experience in team management or supervision
• Experience in partnership development, account management or operating environment
• Knowledge of independent contractor models (strong asset)
• Knowledge of small business challenges, strategic planning, and financial analysis to support informed business decisions
• Entrepreneurial background (strong asset)
• Experience in logistics or operations (asset)
• Mobilizing leadership and organizational maturity
• Strong analytical and data-driven capabilities (KPI)
• Excellent communication and conflict management skills
• Ability to navigate a matrix environment
• Strategic thinking combined with rigorous execution
• Strong relational intelligence

Success Indicators

• Overall performance of the markets under his supervision
• Quality and coherence of action plans
• Reduction of critical escalations
• Link Engagement and Retention
• IDC Partner Satisfaction and Strategic Alignment

This position has been opened to address a genuine organizational need within the company.