Responsibilities1. Leadership and Coaching of the IDC Business Partner Team- Supervise, coach and support IDC BP's in the day-to-day management of their markets and ensure full delivery of all their key deliverables (see BP job profile).
- Ensure rigorous follow-up of deliverables, priorities and KPIs for BP's and IDC's in the region.
- Maintain overall accountability for IDC capacity, performance and development in their region
- Act as the BP for the most critical and large IDC's in the region
- Define individual goals aligned with the department's strategic priorities, ensure alignment with Regional MD on goals and priorities.
- Provide ongoing coaching focused on performance, accountability and continuous improvement.
- Identify training needs and contribute to the development of the team's skills.
- Foster a climate of collaboration, rigor and commitment.
2. Performance Supervision and Quality Control- Ensure that the BP's:
- Maintain rigorous monitoring of IDC KPIs and compliance.
- Adequately document their interventions and action plans.
- Ensure proactive communication with partners.
- Execute IDC performance reviews / QBR's as per company policy and that follow up actions are realized or escalated as per company policy
- Review the performance analyses produced by the team before escalation to the MD
- Validate the consistency of policy recommendations made to IDCs.
- Identify operational deviations or risks and recommend corrective actions.
3. Strategic support to the Regional MD- Act as the main point of relay between the MD and the team.
- Ensure smooth collaboration between IDC BP's and Stations / ROM's
- Centralize and structure the needs reported by the BP's.
- Report:
- Emerging trends
- Capacity issues
- Partner Risks
- Compliance issues
- Organizational Needs
- Contribute to the strategic planning of the department.
- Participate in inter-departmental meetings when required.
4. Harmonization of practices and standardization- Ensure consistent application of processes and policies, following policies set out by Global IDC Compliance team and provide input into improving those processes and policies.
- Implement monitoring and optimization tools.
- Ensure IDC KPI performance achievement through IDC BP activities towards underperforming IDC's
- Identify opportunities for process improvement.
- Support the deployment of new initiatives, technologies or organizational changes.
5. Escalation, mediation and management of complex situations- Ensure the IDC BP team is aware of any risk and proactively addresses them before operational impacts are suffered
- Intervene in cases requiring a higher level of negotiation or mediation.
- Support BP's in the management of underperforming and/or non-compliant IDCs.
- Ensure a professional and compliant approach to sensitive situations.
- Work in collaboration with the relevant departments (Operations, HR, Legal).
6. Development of expertise and credibility in the field- Maintain a thorough understanding of operational issues.
- Conduct regular station visits and maintain a close working relationship with ROM's and SM's.
- Act as an internal reference on IDC best practices.
- Promote Intelcom's partnership approach and values.
Qualifications- Bachelor's degree in administration, business relations, management, logistics or related field and a minimum of 8 to 10 years of relevant experience OR Master's or MBA with a minimum of 5 to 7 years of relevant experience
- Experience in team management or supervision
- Experience in partnership development, account management or operating environment
- Knowledge of independent contractor models (strong asset)
- Knowledge of small business challenges, strategic planning, and financial analysis to support informed business decisions
- Entrepreneurial background (strong asset)
- Experience in logistics or operations (asset)
- Mobilizing leadership and organizational maturity
- Strong analytical and data-driven capabilities (KPI)
- Excellent communication and conflict management skills
- Ability to navigate a matrix environment
- Strategic thinking combined with rigorous execution
- Strong relational intelligence
Success Indicators- Overall performance of the markets under his supervision
- Quality and coherence of action plans
- Reduction of critical escalations
- Link Engagement and Retention
- IDC Partner Satisfaction and Strategic Alignment
This position has been opened to address a genuine organizational need within the company.
