Must Have Technical/Functional Skills
Microsoft power pages; Azure fundamentals; Kusto; ICM
Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc.
Roles & Responsibilities
Support Analyst (L1/L2/L3/)
Incident Management & Support
• Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.
• Own Sev3 and Sev4 incidents from acknowledgment to closure.
• Perform root cause analysis and document findings.
• Coordinate with engineering, CSS, and operations teams during critical incidents.
• Ensure SLA compliance for incident response and mitigation activities.
• Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.
• Participate in on-call rotations and incident bridges
Salary Range: $70,000 - $98,000 a year
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