Job Title: IAM Delivery Manager

Location: Irving, TX - Hybrid Role

Job Title

IAM Delivery Manager

HR Level

Fulltime Role with Mphasis

Relevant Experience Years

15+ years of experience with IAM projects with 8+ years managing multi-workstream projects in IAM domain in large enterprise environments

Tools
• IGA, PAM, IGA, SSO, CIAM and Secrets Management Technologies (Must have)
• Secrets Management, PKI, External Authorization and CIEM Technologies
• MS Project, Excel, Word, PowerPoint (Must have)

Skills
• At least 8+ years hands-on experience managing delivery of multiple simultaneous projects and multi-track projects in IAM domain
• Prior hands-on experience working as engineer, architect or BA in IAM implementation and operations projects
• Prior hands-on experience as a project manager of IAM implementation and operations projects
• In-depth knowledge and understanding of lifecycle of projects in IAM domain, typical challenges, issues and problems
• Understanding of audit and regulatory requirements and relation to IAM projects
• Audit, risk and compliance knowledge for IAM and cybersecurity
• Knowledge on IT and security standards and regulations such as SOX, ISO27001, SOC1/SOC2, COBIT, GDPR, CCPA
• Strong organizational skills
• Skilled in coordinating and communicating with customer and vendors to manage dependencies on other teams and stakeholders
• Skilled in anticipating problems, roadblocks, risks and effectively communicating and managing them
• Skilled in project financial management, tracking budgets, resourcing cost and managing P/L of project
• Excellent communication skills with team leadership ability
• Excellent client facing and presentation skills.

Responsibilities
• Project Delivery Management:
- Set up the full lifecycle of IAM projects internally and with customer processes from initiation to closure, ensuring on-time delivery and alignment with business goals.
- Actively manage and ensure projects meets budgetary, timeline, security, compliance and P&L targets.
- Ensure any potential issues are identified, set up and monitor rectification plan with PM and flag to delivery leadership for visibility and inputs.
- Ensure adherence to SOW scope and use appropriate mechanisms to manage changes in project scope, schedule and costs
• Operational Support:
- Have weekly connects with PMs to review project plan, project status, ensure any issues and roadblocks are identified and planned for rectification.
- Ensure coordination and tracking with internal teams for project deliverables, invoicing, P&L, resource fulfillment, risk tracking activities.
- Ensure resource fulfillment through internal and external processes on time for planned project activities.
• Stakeholder & Vendor Mgmt:
- Act as the primary point of contact for third-party contracting parties, vendors, managing relationships and expectations. Coordinate internal resources and third parties/vendors for the execution of projects.
• Client Mgmt:
- Ensure high customer satisfaction. Get weekly feedback and inputs from customer leadership on meeting customer expectations and identify gaps and opportunities for improvement.
- Act as the first level of escalation after project manager for customer concerns.
- Have regular conversations with customer cyber leadership in other IAM and cyber domains, identify and map new opportunities for growth with account leadership.
• Risk & Compliance:
- Measure project performance using appropriate systems, tools and techniques.
- Perform risk management to minimize project risks. Ensure internal and customer processes are followed to achieve internal and customer risk and compliance parameters. Report and escalate to management as needed.