7+ years in IAM, Security, or Platform Product roles; 3+ years as a Product Owner/Manager delivering authentication or identity experiences at scale.
Deep knowledge of enterprise identity and access management best practices, including modern authentication and token management.
Understanding of payments and fintech regulations including PCI DSS, PSD2, and GDPR.
Experience with UX research and A/B testing, focusing on accessibility and data-driven decisions.
Exceptional stakeholder management skills with the ability to communicate effectively with both executives and technical teams.
Financial acumen for building ROI models and prioritizing investments based on various productivity metrics.
Responsibilities
Own the 3-year authentication and UX roadmap to improve conversion and productivity.
Build ROI models capturing conversion lift and reduced ATO losses.
Map end-to-end identity journeys for key personas to inform strategy.
Define and manage an Authentication Experience Council with stakeholders across multiple functions.
Lead product backlogs, author epics/user stories, and drive iterative releases.
Champion developer experience by providing resources like SDKs and migration runbooks.
Benefits
Hybrid work model with 3 days in office each week.
Collaboration with cross-functional teams to drive innovation and improvements.
Opportunity to influence the direction of the authentication strategy at a significant scale.
Full Job Description
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following US offices: Cincinnati, OH
What you'll own
Own the 3-year authentication and UX roadmap that reduces friction and risk while improving conversion and productivity; define outcomes, OKRs, and investment theses tied to revenue enablement and cost savings.
Build ROI models capturing conversion lift at login/checkout, reduced help desk and ATO losses, shorter partner/employee onboarding, and developer productivity via reusable patterns/SDKs.
Map end-to-end identity journeys for key personas and embed them into strategy and backlog.
Define and run an Authentication Experience Council with cross-functional stakeholders (Security, Platform, Product Lines, Support, Merchant Success, HR/IT) to set standards, prioritize improvements, and track adoption.
Lead product backlogs, write epics/user stories, define acceptance criteria, and drive iterative releases with measurable deltas in conversion, latency, onboarding time, and support volumes.
Champion developer experience: provide SDKs, auth templates, migration runbooks, and CI/CD examples to accelerate adoption and reduce integration errors.
What you'll bring
7+ years in IAM, Security, or Platform Product roles; 3+ years as a Product Owner/Manager delivering authentication or identity experiences at scale.
Deep knowledge of enterprise IAM leading practices: modern authN/Z (OIDC/OAuth2, PKCE, token lifecycles), FIDO2/WebAuthn/passkeys, session management, RBA, device binding, and account recovery patterns.
Understanding of payments/fintech requirements and regulations (PCI DSS v4.0, PSD2/SCA, GDPR/CCPA) and the current authentication threat landscape.
Experience with UX research and experimentation: journey mapping, A/B testing, accessibility (WCAG), and instrumentation for data-driven decisions.
Exceptional stakeholder management with Security, Engineering, Product Lines, Risk/Fraud, Support, Merchant Success, and HR/IT; ability to communicate with executives and technical teams.
Financial acumen to build ROI models and prioritize investments based on conversion, support deflection, onboarding speed, and productivity gains.
It's a bonus if you have
Experience implementing passkeys/passwordless at scale for consumer, merchant, or workforce populations.
Familiarity with policy-as-code for authorization (e.g., OPA/Cedar) and API gateway/service mesh integrations.
Background in fraud/risk analytics, device intelligence, or bot management platforms.
Certifications: CISSP, CCSP, CISM, product management credentials, or vendor IAM certifications.
