Johnson & Johnson

I2C DS Collection & Dispute Mgmt Analyst

Johnson & Johnson$65K — $117K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in accounting, finance, or related field required
  • CPA, CMA, MBA, or other financial certifications preferred
  • 2-4 years of relevant work experience
  • End-to-end Invoice to Cash process experience, particularly in Collections/Dispute Management
  • Strong customer engagement skills with ability to handle difficult customers

Responsibilities

  • Manage customer collections and open receivables through proactive engagements
  • Drive optimal customer payment behavior to enhance cash flow
  • Monitor collection performance against established KPIs
  • Perform AR forecasting and trend analysis on payment behavior
  • Oversee end-to-end dispute management for assigned key accounts
  • Act as Subject Matter Expert for complex dispute resolutions
  • Identify and implement process improvement initiatives

Benefits

  • Opportunity to work in a reputable healthcare/pharma company
  • Collaborative work environment with cross-functional teams
  • Potential for skill development through participation in special projects
  • Engagement in meaningful work impacting healthcare outcomes
  • Support for continued education and professional growth
Full Job Description

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

Professional

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

DePuy Synthes is recruiting for aI2C DS Collection & Dispute Mgmt Analyst, located in Toronto, Canada.

Key Responsibilities:

Collections & Accounts Receivable Management

  • Manage customer collections and open receivables through proactivefollow‑ups, customer engagement, negotiation, and dispute resolution techniques

  • Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

  • Monitor collection performance and KPIs against Service Level Agreements (SLAs)

  • Perform AR forecasting, trend analysis, and root cause analysis on payment behavior

  • Manage Sales Order Releasing activities within defined authority limits

Dispute Management 

  • Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.  

  • Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.  

  • Manage non-disputed credit transactions and revenue reconciliation activities.  

  • Provide guidance and escalation support for complex customer and internal issues to expedite resolution.  

  • Participate in or support customer negotiations to resolve disputes and improve payment outcomes. 

  • Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests. 

  

Collaboration & Stakeholder Engagement 

  • Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams. 

  • Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters. 

  • Support management with ad‑hoc analysis, reporting, and special projects as required. 

  

Qualifications: 

Education: 

  • A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline. 

  • CPA, CMA, MBA and/or other financial certifications is preferred 

  

Experience and Skills Required: 

  • 2-4 years of relevant work experience 

  • Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.  

  • Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

  • Basic Negotiation skills

  • Analytical and problem solver

Required Knowledge, Skills, and Abilities:  

(Include any required computer skills, certifications, licenses, languages, etc.) 

Fluent in English for communication, for both oral and written 

Technology proficiency in Microsoft Office and ERP 

Excellent communication skills, with the ability to collaborate with a variety of stakeholders. 

Teamwork spirit and can work under pressure 

  

Preferred Knowledge, Skills and Abilities:  

(Include any required computer skills, certifications, licenses, languages, etc.) 

Knowledge of SAP systems 

Foreign language capability is a plus 

  

Required Skills:

 

 

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented

 

 

The anticipated base pay range for this position is :

65,000.00 - 117,000.00 CAD Annual

Additional Description for Pay Transparency:

About Johnson & Johnson

Scio Diamond creates single-crystal Type IIa diamonds for the jewelry market and for industrial applications. It employs a patent-protected chemical vapor deposition (CVD) process in a precisely controlled laboratory setting to produce diamonds. It was founded in 2009 and is headquartered in Greenville, South Carolina.

Johnson & Johnson Careers

Joining Johnson & Johnson provides an unparalleled opportunity to be a part of a global team of professionals dedicated to blending care, science, and innovation to profoundly change the trajectory of health for humanity.

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At Johnson & Johnson, you will engage in work that matters. Join our community of professionals in health care to drive significant and impactful changes across the globe. Our team at Johnson & Johnson leads with science and heart in sectors from pharmaceuticals to medical devices and consumer health products.

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Leverage Johnson & Johnson’s culture of innovation to transform health care and improve the lives of people around the world. Our collaborative environment encourages leadership and growth, allowing you to pioneer new strategies for health care solutions with a diverse team of experts.

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Engage in groundbreaking work that enhances how care is delivered on a global scale. Johnson & Johnson’s commitment to innovative health solutions results in dynamic career paths filled with opportunities for professional growth and development.

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Our team at Johnson & Johnson thrives on collaboration and diversity. You will work alongside over 130,000 employees globally who are committed to making a lasting impact. With a culture that values diversity training and leadership, you are supported in both personal and professional growth.

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Learn more about Johnson & Johnson
Size
141,700 employees
Market Cap
$462.7 billion
Industry
Net Income
$14.7 billion
Founded
1886
5 Year Trend
+5.5%
Revenue
$82.5 billion
NASDAQ

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