This role supports a manager leading a fast-paced Data Center Technician organization by combining administrative coordination with data-driven reporting and analysis. You will play a key role in keeping operations running smoothly while improving visibility, accuracy, and efficiency through structured tracking, reporting, and light automation.

What you will do

• Track resource availability, schedules, and coverage gaps using available data tools.
• Develop and maintain Excel and/or Power BI reports and dashboards for staffing, onboarding, training, and key operational metrics.
• Analyze workforce and operational data to identify trends, gaps, and areas for improvement.
• Prepare data-backed summaries and materials for leadership and operational reviews.
• Support hiring and onboarding by tracking progress and ensuring required tasks are completed on time.
• Coordinate scheduling for interviews, training sessions, team meetings, and operational reviews.
• Act as a point of contact for administrative and reporting-related questions.

What you bring

• Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, or equivalent practical experience.

• Experience in an operations support or data-focused coordination role.
• Strong proficiency in Excel (formulas, pivot tables, data tracking) and working knowledge of Power BI or similar tools.
• Ability to analyze data, identify trends, and translate findings into actionable insights.
• Experience improving processes through automation or reporting enhancements is a plus.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Solid communication skills and professional handling of sensitive information.

Primary country and city: United States (US) || Kansas City (Country/ City)

Job details: Operations Support

Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.

Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.