Eaton's North American Sales (NAS) Division is currently seeking a Hyperscale / Key Segments Senior Field Project Engineer. This is a hybrid position based in Charlotte NC, Arden, NC or Raleigh NC.

What you'll do:

The primary function of the Hyperscale / Key Segments Senior Field Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of major sized project orders. In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution. The Project Engineer leverages centralized resources to manage documentation and resolve issues while building relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks while also collaborating with the project manager, coordinator, and sales team to deliver a successful project.

In this function you will:

• Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.
• Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects
• Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance
• Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work
• Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved
• Manage technical changes to the bill of material - leading coordination and verification with plant engineering teams
• Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions
• Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings
• Provide warranty/quality technical support for customer issues:
  • Review issue, related drawings/specifications and BidManager configurations to determine warranty validity
  • Provide basic troubleshooting with the customer using schematics, drawings, and product manuals
  • Diagnose the issue and gather all required technical data for plant quality team
  • Coordinate plant, customer, and services as required to resolve the issue
• Serve as the customer's advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton's manufacturing facilities and escalating issues as required to management
• Pursue continuous learning of Eaton products and applications related to engineered products
• Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team
• Lead verbal or written communication with internal and external stakeholders to address technical scope and design concerns
• Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.
• Analyze and communicate project risks and financial impacts based on technical changes or requirements
• Manage daily phone and email activity, providing directions, solutions and updates.
• Lead training and shadowing for new hire Project Engineers
• Perform all other duties as required by Management.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum 3 years of work experience in sales, sales support, technical role or applicable field
• Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Arden, Charlotte, or Raleigh, NC to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Bachelor's degree in engineering or another technical field
• Electrical industry expertise and product knowledge
• Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction
• Proficiency in applications required for job function including, but not limited to, Eaton BidManager, Adobe Acrobat, Bluebeam, customer quality management tools, ERP systems, and Microsoft O365

Skills:

Position Criteria:

• Possess technical sales aptitude, market channel knowledge and power distribution expertise
• Capable of working in a team environment, using strong communication and interpersonal skills
• Ability to establish customer relationships within the market area while maintaining and growing existing customer relationships
• Knowledge of Eaton product and service capabilities and can assemble standard offerings to meet customer needs with occasional internal oversight
• Possess necessary computer skills including Adobe Acrobat, web-based applications, Microsoft Office applications, and other product configuration tools
• Possess organizational, presentation, training, and planning skills
• Knowledge of market industry and key trends
• Degree of impact - Critical financial impact, long-term Customer and Consulting Engineer relationships along with Sales and Distributors, high visibility/complexity projects, program level commitments/relationships, both Configured-To-Order (CTO) and Engineered-To-Order (ETO) products
• Decision making - Independent decision making with direction from sales/customer and Project Managers, proactive actions to drive project completion
• Ability to travel 10% of the time

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.