What you will do- Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base.
- Drives profitability and productivity of the team.
- Manages customer relationship development and satisfaction.
- Responsible for employee development and retention and for safety program compliance.
How you will do it- Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads.
- Leads the execution efforts of assigned Service business to include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools inventory.
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts payables/receivables.
- Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
- Responsible for safety performance and program compliance.
What we look forRequired- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.
- Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic Windows environment.
Preferred- Diploma in Electronic or Mechanical Systems.
- Five years prior experience in the HVAC or building controls industry.
- Five plus years in a service management role directing a similar service deliverable team.
HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
