What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it - Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
- Drives L&M growth through Technicians and Team Leads.
- Leads the execution efforts of assigned Service business to include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools inventory.
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts payables/receivables.
- Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
- Responsible for safety performance and program compliance.
What we look for Required - Technical school training or equivalent experience in the HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic Windows environment.
Preferred - Diploma in Electronic or Mechanical Systems.
- Two years prior experience in the HVAC or building controls industry.
- Five plus years in a service management role directing a similar service deliverable team
HIRING SALARY RANGE: $122K-$128K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us,
