HVAC Service Technician IVLocation: Charlotte, NC
Your Responsibilities:- Provide leadership and oversight for to 10 HVAC technicians
- Ensure timely and cost-effective start-up of maintenance contracts, and efficient and timely installation of jobs, providing maintenance according to contract requirements, and ensuring customer concerns/complaints are resolved in a timely manner
- Perform ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans. Responsible for negotiating subcontract agreements as required and serving as a primary contact
- Utilize the Service Management System and contract review process to establish an effective work plan which maximizes the capabilities of each team member and provide prompt customer service and ensure that requirements and commitments of each contract are met
- Perform and/or provide expert counsel on scheduled, preventive maintenance on any equipment/system under contract agreement by inspecting and checking equipment to ensure it is in satisfactory working order
- Respond to or assist other Service Technicians responding to emergency service calls to keep system downtime to a minimum. Provide counsel, coaching and leadership and/or analyze, troubleshoot, repair, and restore equipment/systems to full operation and recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence
- Support Sales by assisting with job site surveys, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance. Participates in the Estimate Review Process as required
- Contribute to accident and illness prevention by ensuring that safe work practices are implemented, and that the work environment is safe; provide safety training as required by OSHA and Daikin Applied safety policies and procedures
- Provide timely, proactive feedback (positive or negative), in order to reinforce positive results or reduce potential call backs due to similar incidents
- Actively participate in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork and developmental suggestions for technician
- Keeps current and provides training on all Daikin Applied products concerning installation, operation, maintenance, service and repair
- Regular local travel requirements with some overnight travel
Your Qualifications:- High School Diploma or GED
- Associate's Degree or technical school HVAC certification (preferred)
- 7+ years of related experience with increasing responsibility or equivalent combination of education and experience
- Valid Driver's License and acceptable driving record
- Required license(s) and/or training card as required by local law district
- Rotational Emergency Call Support availability as required
- Previous experience in mentoring less experienced technicians
- EPA approved Universal Technician Certification (preferred)
- OSHA 10 certification (preferred)
- Current first aid / CPR card (preferred)
Your Benefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options plus dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
- Daikin Applied provides technicians with a logoed company vehicle, laptops, mobile devices, and other technologies
Work visa sponsorship is not available for this position
The typical hourly pay rate for this position ranges from $35.40 - $54 in NC. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
