The HVAC Service Manager will be responsible for supervising all HVAC technicians and maintaining a unified team dedicated to providing the best customer experience in the industry. This role will grow the HVAC business and serve as a consultant to leadership on HVAC operational related issues, as well as shape our culture and drive organizational results within the HVAC Service Team. The HVAC Service Manager will maintain an effective level of business literacy about the business's financial position, strategic plans, culture, and competition. For the person this role, it will be essential to build value with each customer interaction, exceed expectations, and bring resolution to issues for customers and technicians alike.
Requirements- Lead, manage and hold technicians accountable, making sure we are delivering EXCELLENCE to our customer. A portion of the HVAC Service Manager's time will be spent on job sites supporting technicians and improving processes and standards as well as performing service work as needed. Time will also be reserved for office work such as planning, technician meetings, interviews, customer relations and correspondence.
- Monitor work order progress and ensure technicians submit all required documentation (e.g. time, paperwork, pictures, notes, quote forms, etc.) daily for processing.
- Identify opportunities for growth and development of individual technicians' skills via onsite training, coaching, assigned trainings and experience building tasks.
- Support technicians with technical issues via in person or phone
- Support the HVAC account manager in resolving day to day issues
- Responsible of any customer environmental compliance requirements
- Manage day-to-day technician needs including assistance, praise, and discipline.
- Inform and train technicians on new procedures, work policies and codes.
- Monitor and support improvement to technician practices around efficiencies in material and labor usage.
- Ensure positive customer relations on matters involving technician performance, technical billing disputes and technical issues from visits.
- Assist Service Operations Manager with hiring, evaluations, disciplinary actions, and termination of technicians.
- Perform technical services as needed (service, repair, diagnosis, replacing equipment).
- Possess knowledge of OSHA regulations as they pertain to the work of the technicians. Monitor and ensure safe work protocols.
- Assist Sales and Operations Managers with financial analysis and budget preparation.
- Work directly with Service Operations Manager, Technicians and Dispatchers to ensure proper business practices and completion of all service jobs within target margins.
- Collaborate with Sales and Service Operations Managers, office staff, and technician teams to meet the demands of the business.
- Plan for future improvement of self and team.
- Actively own and promote Mark III's core values.
MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:- High school diploma or completion of G.E.D
- 10-15 years of HVAC experience
- 5 yrs managerial experience
- EPA Certification Levels 1 & 2 required
- Valid CA Driver's License with a clean driving record is required
- Strong leadership and decision-making skills
- Ability to act with integrity, professionalism, and confidentiality
- Excellent oral and written communication skills
- Must possess proficient computer skills
Benefits- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Vehicle Allowance/Vehicle
- Fuel Card
- Phone Allowance
- Laptop
- iPad
- Training & Development
- On Site Gym
Salary Range: $100k - $125k DOE plus eligible for Mark III Annual Bonus Plan
