HVAC Service Manager

Coolray Heating & Air

$80K — $90K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent; Bachelor's Degree preferred
  • In-depth knowledge of HVAC systems for residential and commercial use
  • Excellent leadership skills and team-oriented mentality
  • Ability to develop business in both private and public sectors
  • Understanding of general HVAC design and material costs
  • Strong sales drive and positive energy
  • Skill in prioritizing, goal setting, and multi-tasking under deadlines

Responsibilities

  • Develop a culture of performance excellence to enhance employee growth
  • Drive HVAC department sales through effective technician training
  • Maintain operational excellence with invoicing, inventory, safety, and reporting
  • Coach service technicians to increase sales metrics like average ticket and closing rates
  • Provide ongoing product and sales training for team members
  • Encourage lead generation to boost departmental sales
  • Monitor call backs and warranties for quality assurance
  • Handle escalated customer issues to ensure total satisfaction

Benefits

  • Opportunities for professional development and training
  • Supportive and energetic work environment
  • Focus on employee growth and performance excellence
  • Encouragement of innovative sales strategies
  • Dynamic role in a vital sector of service management
Full Job Description
Overview

We’re seeking a service-focused leader as our HVAC Service Manager to join our team.  Could you be our next HVAC Service Manager?

 

Responsibilities

WHO ARE YOU?

  • Develop a culture of performance excellence to encourage employment growth
  • Drive the HVAC department sales through training and development of the field technicians
  • Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
  • Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue 
  • Provide a constant flow of product and sales training
  • Promote lead generation
  • Monitor and control call backs and warranties
  • Handle all escalated customer concerns by demonstrating 100% customer satisfaction
  • High School Diploma or equivalent; Bachelor's Degree preferred
  • An in-depth knowledge of HVAC systems for residential and commercial dwellings
  • Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
  • Ability to build business in the private sector, as well as the public sector
  • Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
  • Positive energy and enthusiasm to drive sales and company growth
  • Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

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