Replies within 24 hours
Job Title: HVAC Operations Manager
Location: Westchester, NY
Compensation: $125,000/year
Employment Type: Full-Time
About the RoleWe are seeking an experienced and results-driven
HVAC Operations Manager to lead our service operations in
Westchester County, NY. This is a key leadership position responsible for overseeing day-to-day HVAC field operations, managing service and install teams, and ensuring exceptional customer satisfaction, profitability, and operational efficiency.
As the HVAC Operations Manager, you will play a pivotal role in guiding our team, streamlining processes, and driving performance standards across service, maintenance, and installation departments.
Key Responsibilities- Lead and manage HVAC service and installation departments, including technicians, installers, and dispatch staff
- Oversee scheduling, job planning, and daily operations to ensure timely and quality service delivery
- Hire, train, mentor, and evaluate team members to maintain high performance and productivity
- Monitor KPIs and financial performance; drive profitability and process improvements
- Ensure compliance with all safety, licensing, and regulatory requirements
- Handle escalated customer issues and maintain strong client relationships
- Collaborate with sales, dispatch, and administrative staff to ensure smooth workflow
- Develop and implement SOPs to improve efficiency and service quality
- Maintain inventory oversight, fleet management, and tool control
- Stay up to date with industry trends, equipment, codes, and technology
Qualifications- Minimum 5-7 years of progressive experience in HVAC operations, service, or management
- Proven leadership skills and experience managing HVAC field teams
- Strong knowledge of residential and light commercial HVAC systems, codes, and best practices
- Ability to interpret financial reports, manage budgets, and drive KPIs
- Excellent communication, customer service, and organizational skills
- Proficient in field service management software (e.g., ServiceTitan, Housecall Pro, or similar)
- Valid driver's license and clean driving record
- HVAC certifications and licenses are a plus
What We Offer- Competitive annual salary of $125,000
- Performance-based incentives and bonus opportunities
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Company vehicle and cell phone
- Career advancement opportunities in a growing company
Ready to lead a high-performing HVAC team and make a lasting impact in Westchester?Apply today and take the next step in your leadership career with a company that values growth, professionalism, and excellence.
Compensation: $125,000.00 - $130,000.00 per year
