What you will do:Customer Service
- Responds to customer needs, inquiries and requirements in a professional, prompt, respectful and courteous manner at all times
Performance Requirements
- Diligently responds to work orders, work assignments and other work requests in a timely manner consistent with the response and rectification times outlined in the Facility Maintenance Services Agreement ("FMSA"), or as otherwise directed by Management
- Mobile service work will be performed across a site network through the Greater Toronto Area in a company vehicle. Sites being served will primarily include Humber River Hospital (1325 Wilson Ave, Toronto) and Cortellucci Vaughan Hospital (3200 Major MacKenzie Dr W, Vaughan), with planned future expansion to other locations. We are seeking individuals able to work independently in coordination with site-based Facility Maintenance teams. Individuals will be capable to attend to troubleshooting calls, complete maintenance tasks and replace system at the end of their life. The preferred candidate should have experience working in operating facilities, with a strong preference to anyone with healthcare experience. Candidates must have a clean driving record and comply with the company vehicle policies.
Teamwork
- Works together with other maintenance staff, management, Facility staff and contractors, as and when required, in a cooperative, efficient and respectful manner to complete assigned work Safely. Performs all duties in a safe, diligent and careful manner, and in strict compliance with Company and Site-Specific occupational health and safety policies, rules and requirements Housekeeping and Clean-Up
- Ensures that all work areas are kept clean and tidy at all time in a manner consistent with good housekeeping practices
General Maintenance
- Performs a variety of maintenance, repairs and services in a specialized building system environment with a high emphasis on HVAC, Mechanical Systems, building maintenance, carpentry, painting, and plumbing. Working knowledge of Electrical / Electronic BAS, and other similar types of related equipment and systems within the scope of work defined by the Facility Maintenance Services Agreement ("FMSA"), as and when required, directed or assigned, consistent with his or her skills, abilities and training.
Classification Specific Qualifications, Duties and Responsibilities
- Performs preventative and corrective maintenance on facility equipment and systems
- Performs work in accordance to established processes and response and rectification guidelines
- Complies with all internal and external requirements including but not limited to environmental, health and safety, and fire protection
- Performs regular facility equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity are maintained.
- Communicates and records observations about facility equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
- Monitors facility by conducting facility walkthroughs, equipment and system monitoring and inspection
- Maintains, troubleshoots, and repairs equipment and building systems
- Responds promptly and courteously to routine and on-demand service requests and performs preventative and corrective maintenance in a timely manner on facility equipment and systems
- Records resolution data within service maintenance management database.
- Ensures work completed meets quality, contract response and all other requirements
- Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. - Initiates documents to obtain formal approval of work required.
- Works with subcontractors on equipment repair, preventative maintenance, and calibration.
- Recommends spare parts and supply purchases for facility equipment
- Accurately maintains/completes all equipment logbooks and maintenance records as required - Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded, and escalated, and that related documentations are maintained.
- Participates in and assists with facility-related project work.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required.
- Assists in enhancing customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
- Other duties as assigned
What we look for:Required: - Must be able and willing to work flexible shifts, be available for on-call/standby and emergency call- outs when assigned
- Regularly scheduled evening and weekend work and 12 hours shift work may be required.
- Must be willing and able to wear personal protective equipment (PPE)
- Must have the ability to use hand tools, lift/carry 50 lbs., and to work on ladders/step stools.
- Requires working extended periods on his/her feet in a fast-paced environment Knowledge and Skills
- More than 3 years of facility maintenance experience in hospital, university, food, manufacturing environment, or any other commercial or industrial institutions
- Must be able to read and interpret blueprints and schematics
- Must have good communication skills (verbally, written); must be able speak and write in English. - Must be familiar with use of building automation systems (BAS)
- Working knowledge of computers and handheld devices
- Positive, professional disposition towards work and willingness to cooperate with co-workers and supervisors and to contribute to a project team. - Strong client-service orientation along with a high sense of urgency
- Ability to succeed in a team-oriented environment under very dynamic (changing) conditions
- Ability to maintain confidentiality of JCCLP and client related business activities Supervision and Direction
- Reports to the Operations Manager(s) on duty
- Receives and follows work direction and assignments from Central Dispatch Services (CDS) and designated Lead Hands
Preferred: - Metasys knowledge is an asset
- HVAC and Electrical knowledge is an asset.
Pay Range: $22-$55 Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers
