Overview:As an HVAC Maintenance/Sales Trainer, you will be vital in developing and delivering high-quality training programs to new and existing sales and service teams. Your goal will be to ensure that all team members are well-equipped with the knowledge and skills they need to excel in both technical and customer-focused areas of HVAC services. This role requires strong communication skills and a passion for empowering others through training and mentorship. You will collaborate with leadership to continuously improve the team's performance, customer satisfaction, and overall efficiency.
Key Responsibilities:- Develop and deliver training programs: Create engaging, comprehensive training sessions covering HVAC system fundamentals, service techniques, and sales strategies. Adapt the content to suit a variety of learning styles and knowledge levels.
- Lead hands-on workshops: Facilitate interactive workshops to reinforce HVAC technical skills, including installation, troubleshooting, and maintenance procedures.
- Sales skill development: Train existing technicians on key HVAC product features, effective selling techniques, upselling opportunities, and customer service best practices to maximize client satisfaction and drive revenue growth.
- Conduct assessments and feedback: Regularly assess trainees' performance through quizzes, practical demonstrations, and role-play scenarios. Provide constructive feedback to support their growth and development.
- Collaborate with department heads: Partner with sales, service, and operations managers to identify training needs and tailor content to address specific performance gaps or industry changes.
- Onboarding new hires: Provide foundational training to new service team members, ensuring they are fully equipped to confidently perform their roles from day one.
- Monitor industry trends: Stay up to date on the latest HVAC technologies, products, and service techniques, and incorporate this knowledge into training materials to keep the team current.
- Continuous improvement: Gather feedback from trainees and department leads to refine and improve training programs, ensuring they remain relevant and effective.
- Foster a positive learning environment: Encourage a culture of teamwork, learning, and inclusion where all employees feel valued, respected, and motivated to reach their full potential.
Qualifications:- 5+ years of proven experience in HVAC sales, maintenance, and/or training.
- Strong understanding of HVAC systems, sales and customer service best practices.
- Exceptional communication and presentation skills.
- Experience using learning management systems (LMS) or other training tools.
- Ability to motivate and engage team members with diverse learning styles.
- Willingness to travel, approximately 60% of your time, often staying overnight for work.
Benefits:- Competitive salary with performance-based incentives.
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Career growth: Opportunities for ongoing training and professional development.
- Company culture: A supportive and dynamic environment that values teamwork and employee satisfaction.
#CGHP
Pay Range
$120,000-$145,000 USD
