3+ years of HVAC installation or field leadership experience
Demonstrated success in managing crews and job execution
In-depth knowledge of residential HVAC systems and installation processes
Strong ability to lead in the field and make timely decisions
Excellent communication, coaching, and conflict resolution skills
EPA Certification
Valid Driver's License
Responsibilities
Own performance metrics using COTIF (Complete On Time In Full)
Ensure timely completion of scheduled installations
Lead and set expectations for installation crews
Conduct site visits and coaching sessions for team development
Oversee warehouse operations and inventory control
Track install-related callbacks and enforce quality standards
Ensure positive customer experiences and satisfaction
Benefits
Full-time employment with flexibility in schedule
Opportunity for quarterly bonuses based on performance metrics
Access to ongoing training and development opportunities
Collaborative team environment focused on accountability and results
Focus on building a culture of ownership and excellence
Full Job Description
Location Manager - Residential HVAC Installation
TopLine Heating & Air Starting at $85,000+ (Base $85K-$95K + Bonus Potential) Full-Time | Monday-Friday + Flexibility (Some Saturdays Required)
Position Overview
The Location Manager - Residential HVAC Installation owns full operational execution for our residential installation division. You will ensure all scheduled installs are completed on time, on budget, and done right the first time.
This is a field-first leadership role-you'll lead from job sites, coach teams in real time, and build a culture of accountability and performance.
Key Responsibilities
Install Execution & Performance (COTIF Ownership)
Own performance using COTIF (Complete On Time In Full)
Ensure installs:
Start on time
Are completed same-day when scheduled
Meet quality & professionalism standards
Eliminate install rollovers, callbacks, and warranty issues
Ensure accurate job closeouts for revenue reporting
Crew Leadership & Accountability
Lead 3-15 installation crews (14+ team members)
Set daily expectations for:
Load-up & departure times
Job completion standards
Conduct job site visits, ride-alongs, and coaching sessions
Maintain inventory through cycle counts & full audits
Eliminate shortages, shrinkage, and disorganization
Warranty & Quality Control
Track and reduce install-related callbacks
Enforce 1-year install quality standards
Drive continuous improvement through root cause analysis and training
Financial & Operational Discipline
Ensure accurate revenue reporting through job completion
Own key metrics:
Revenue vs. projection
Callback & rollover rates
Enforce Accounts Receivable collection processes in the field
Customer Experience
Ensure clean, professional job sites (booties, drop cloths, etc.)
Monitor customer satisfaction and resolve escalations quickly
Team Development & Culture
Build a culture of ownership, urgency, and accountability
Develop team members:
Helpers → Leads → Leaders
Promote top performers and address low performance
Key Performance Indicators (KPIs)
COTIF (Primary Metric)
Install & warranty callback rates
Install rollover rate
Revenue accuracy
Inventory variance
AR collection compliance
Safety adherence
What You Bring
3+ years of HVAC installation or field leadership experience
Proven success managing crews and job site execution
Strong knowledge of residential HVAC systems & install processes
Ability to lead in the field and make real-time decisions
Excellent communication, coaching, and conflict resolution skills
EPA Certification
Valid Driver's License
Ability to train full HVAC installations
Leadership Traits for Success
Ownership mindset-no excuses, only solutions
Field-driven-lead where the work happens
Direct communicator-clear, firm, and constructive
High urgency-fast-paced and results-driven
Process-oriented-build scalable systems
Performance-focused-results over activity
Compensation Structure
Base Salary: $85,000 - $95,000
Quarterly Bonus (target ~10% annually):
70% COTIF performance
20% Inventory control
10% Safety
Ready to Lead and Make an Impact?
If you're a driven HVAC leader ready to take ownership of operations and build a high-performing team, apply today and grow with TopLine Heating & Air.
