About This RoleWe are seeking a skilled and reliable Commercial HVAC Service Coordinator to join our team. The ideal candidate will have a strong background in project billing, excellent communication skills, and the ability to manage multiple tasks efficiently.
Role Responsibilities:- Schedule and dispatch daily technician work orders for HVAC repairs, ensuring scope of work, priorities, and time requirements are clearly communicated
- Manage prioritization of service requests while optimizing technician routes and assignments to align with job requirements and efficiency goals
- Partner with the Service Manager to prepare and maintain daily and weekly technician schedules
- Proactively distribute and assign daily work orders to ensure timely service coverage
- Follow established scheduling guidelines and work order prioritization standards to manage the service queue effectively
- Monitor, review, and manage open work orders to ensure timely completion and proper status updates
- Support on-time completion and scheduling of preventive maintenance (PM) work
- Serve as the first point of contact ("first line of defense") for incoming service calls
- Assist in tracking and recording non-productive technician time accurately
- Assist with general office administration, including answering phones, receiving and distributing mail, and receiving parts deliveries
- Book & manage time-and-material (T&M) jobs, order parts, and issue purchase orders as needed
- Maintain organization and oversight of service documentation and work order flow
- Perform other duties as assigned to support service operations
Minimum Requirements:- High School Diploma or GED
- 2+ years of experience supporting operations or service teams
- 2+ years of customer service experience
- 1+ years of experience with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Preferred Qualifications:- 1+ Years of experience in the HVAC industry
- 1+ Year of experience with CRM systems such as Salesforce & SAP
- Strong understanding of service operations workflows and field coordination
Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 15 July 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
