IWCO Direct

Human Resources Manager

IWCO Direct$90K — $140K *
Manufacturing & Automotive
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Typically 8+ years of progressive HR experience, including HR business partner capability.
  • Experience leading HR programs, processes, projects, service delivery, or people teams.
  • UKG experience preferred.
  • Manufacturing or 24/7 operations experience preferred.

Responsibilities

  • Champion safety and model behaviors for a respectful workplace.
  • Partner with leaders at the director level to support talent and business plans.
  • Lead execution of people processes like talent planning and employee experience.
  • Coach and develop HR team members while prioritizing work coverage.
  • Guide complex employee-relations matters and ensure compliance.
  • Make HR service delivery decisions within established policies and budgets.
  • Use metrics to identify opportunities and lead continuous improvement efforts.

Benefits

  • Health, dental, and vision insurance.
  • Life insurance and wellness programs.
  • 401(k) plans.
  • Paid holidays and vacation time.
  • Sick leave and more.
Full Job Description
Overall Summary:

As an HR Manager, you will be a trusted partner to leaders and employees across assigned business areas, helping create a consistent, responsive, and engaging employee experience. This role combines hands-on HR partnership with team leadership, supporting day-to-day operations, employee relations, leave management, workforce planning, talent processes, and continuous improvement. You will help leaders solve people-related challenges, develop HR team members, use data to improve service delivery, and support both multi-shift manufacturing operations and corporate business teams in a dynamic, fast-paced environment.

Supervisory Responsibilities:

In this role, you will lead assigned HR team members, provide guidance on priorities and coverage, and serve as an escalation point for HR support across shifts and functions.
  • Provide timely, constructive feedback and performance evaluations.
  • Coach, develop, and support direct reports while helping them prioritize work and coordinate coverage.
  • Build an approachable, business-minded HR team known for consistent service, sound judgment, and strong partnership.

Primary Duties/Responsibilities:
  • Champion safety as a top priority and model behaviors that support a safe, respectful workplace.
  • Partner with leaders, typically at the director level and above, to support workforce, talent, and business plans.
  • Lead consistent execution of key people processes, including talent planning, performance, compensation, engagement, staffing, onboarding, and employee experience.
  • Coach and develop HR team members; set priorities, align resources, and ensure effective HR coverage across shifts and functions.
  • Guide complex employee-relations matters, leave-management cases, documentation, and risk recommendations with consistency, care, and compliance.
  • Make day-to-day HR service delivery and team decisions within established policies, budgets, and delegated authority.
  • Escalate enterprise, executive, precedent-setting, or high-risk matters to the appropriate HR, Legal, or business leaders.
  • Use service levels, workforce metrics, and trends to identify opportunities, solve problems, and lead continuous-improvement efforts.
  • Coordinate with HR partners, vendors, and cross-functional teams to support people processes, change initiatives, and business priorities.
  • Promote consistent application of policies, controls, and employment practices while balancing employee needs and business outcomes.
  • Provide hands-on HR partnership and escalation support in a multi-shift manufacturing environment, while also supporting corporate business teams.
  • Perform other related duties as assigned.

Required Skills/Abilities/Competencies:
  • Comfortable using Microsoft Office tools and open to leveraging Microsoft Copilot capabilities to improve productivity and insights.
  • Clear, professional communication skills with the ability to connect with employees, leaders, and cross-functional partners.
  • Strong problem-solving skills and the ability to use data, judgment, and business context to recommend practical solutions.
  • Flexible, accountable, and able to adapt as business priorities shift.
  • Highly organized, detail-oriented, and able to manage multiple priorities independently.
  • Strong leadership skills with experience motivating, coaching, and developing others.

Education and Experience:
  • Bachelor's degree required.
  • Typically 8+ years of progressive HR experience, including broad HR business partner capability.
  • Experience leading HR programs, processes, projects, service delivery, or people teams.
  • UKG experience preferred.
  • Manufacturing or other 24/7 operations experience preferred. This role is ideal for an HR leader who enjoys supporting multi-shift operational teams while also partnering with corporate business functions.

Physical Requirements:
  • Ability to flex schedule as needed to support a 24/7 operation.
  • Ability to travel up to 10%.
  • Ability to work 8 consecutive hours, including prolonged desk and computer work.
  • Ability to safely move through manufacturing areas around machinery.

Salary:
The starting salary range for this position is $90K-$140K.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

Eligibility: Authorization to work for any employer in the United States is required. IWCO will not sponsor a work visa for this role.

About IWCO Direct

IWCO Direct is a leading provider of data-driven direct marketing solutions that help clients drive response across all marketing channels to create new and more loyal customers. The company’s full range of services includes strategy, creative, and execution for omnichannel marketing campaigns, along with one of the industry’s most sophisticated postal logistics strategies for direct mail. Through Mail-Gard®, IWCO Direct also offers business continuity and disaster recovery services to protect against unexpected business interruptions, along with providing print and mail outsourcing services. IWCO Direct is ISO/IEC 27001 Information Security Management System (ISMS) certified through BSI, reflecting the company’s commitment to data security and privacy. IWCO Direct’s common stock trades on the OTCQX® Best Market; information about the company can be found at iwco.com.
Learn more about IWCO Direct
Size
2,000 employees
Industry
Founded
1969

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