Current Opening:

We are seeking an experienced, thoughtful, and solutions-oriented HR Manager, Employee Relations support in leading day-to-day employee relations administration for Make the Road.

This is a hand-on role for an HR professional who enjoys working directly with supervisors and staff, helping address workplace concerns, supporting performance management processes, coordinating employee relations cases, and ensuring strong documentation and timely follow-through.

Reporting to the Director of People & Culture (DoPC), the HR Manager will work closely with supervisors and HR colleagues to support fair, consistent and values-aligned people practices. The role will also support day-to-day administration of the Collective Bargaining Agreement (CBA) and labor-related processes under the direction of the DoPC, who leads organization-wide labor and union strategy. The ideal candidate is highly organized, responsive, collaborative, and comfortable managing multiple priorities. They bring strong judgment, attention to detail, and the ability to balance empathy with accountability

Key responsibilities include, but are not limited to, the following:

Employee Relations & Supervisor Support

• Serve as a day to day HR resource for supervisors and managers on employee relations matters.
• Support supervisors on addressing performance concerns, workplace issues, attendance, feedback and corrective action.
• Support the development and review of performance improvement plans, written warnings, and related employee documentation. .
• Coordinate follow up on employee relations matters to ensure timely next steps and resolution.
• Identify recurring trends and recommend practical improvements to manager support and workplace practices.

CBA and Labor Administration Support

• Support day-to-day administration of Make the Road Collective Bargaining Agreements (CBAs) in alignment with the labor strategy and direction established by the DoPC.
• Help track grievances, information requests, deadlines, meetings, and follow-up actions.
• Prepare case files, timelines, background materials, and documentation for labor-related matters.
• Support supervisors in understanding and consistently following established CBA requirements and HR processes.
• Participate in grievance meetings and other labor-management processes as assigned by the DoPC.
• Escalate questions involving CBA interpretation, precedent, bargaining strategy, arbitration, settlements, or significant organizational risk to the DoPC.

Workplace Investigations

• Support the intake, tracking, and coordination of employee complaints and workplace concerns, included but not limited to:workplace investigations, complaints, harassment, discrimination, retaliation, workplace conduct, grievances, and other sensitive matters.
• Assist with investigation planning, interviews, document review, and under the direction of the DoPC prepare clear findings and recommendations.
• Maintain accurate, organized, and confidential employee relations case records.
• Track open cases, deadlines, follow-up actions, and required documentation.
• Identify and escalate high-risk or sensitive matters appropriately.

Performance Management & Documentation

• Support annual and ongoing performance management processes.
• Support supervisors and managers in addressing performance and conduct concerns.
• Review and support performance improvement plans, written warnings, and disciplinary documentation.
• Guide managers through progressive discipline and corrective action processes in alignment with organizational policy and the CBA.
• Prepare recommendations regarding corrective action and other employment decisions.

Supervisor Training & Development

• Partner with the DoPC and Chief of Staff to identify supervisor development needs based on recurring trends, workplace challenges and organizational priorities.
• Use employee relations trends, recurring workplace challenges, supervisor feedback, and organizational priorities to recommend relevant training topics and areas for skill-building.
• Support the development and coordination of a monthly supervisor training program.
• Co-facilitate training on topics such as performance management, documentation, feedback, conflict resolution, employee relations, CBA compliance, and effective people management.
• Support onboarding and HR orientation for new supervisors.
• Provide ongoing coaching and practical support to supervisors and managers.
• Gather feedback and help identify emerging needs for future training.

HR Partnership & Case Management

• Maintain accurate and timely employee and labor relations case records.
• Ensure deadlines, follow-up actions, and documentation are tracked and completed.
• Collaborate with the Senior HR Benefits Manager and other HR colleagues to provide consistent and responsive HR support.
• Identify employee relations trends, emerging risks, and opportunities for improvement.
• Support cross-functional HR initiatives and organization-wide priorities as needed.
• Contribute to HR projects and priorities as needed.

Requirements:

• Eligible to work in the U.S
• 4-6 years of progressive Human Resources experience, including at least 3 years of meaningful employee relations experience.
• Relevant Bachelor's Degree
• Experience supporting performance, management, corrective action, and workplace concerns.
• Demonstrated experience conducting and documenting workplace investigations.
• Experience working in a unionized environment and administering collective bargaining agreements strongly preferred.
• Working knowledge of federal, New York State, and New York City employment laws.
• Demonstrated experience advising, coaching, and supporting supervisors and managers.
• Experience supporting and coaching supervisors and managers.
• Strong judgment and the ability to recognize when an issue requires escalation.
• Excellent communication, organization, documentation, case management, and follow-through skills.
• Ability to manage multiple sensitive matters with discretion and professionalism.
• Ability to identify patterns and translate employee relations trends into practical supervisor support and training.
• Ability to build trust while balancing empathy, accountability, fairness, and consistency.
• Fluency in both Spanish and English required, with the ability to communicate effectively with staff and managers in both languages.
• Ability and willingness to work in person at least three (3) days per week and travel between MRNY worksites as needed.
• Demonstrated commitment to the mission and values of Make the Road.

Job Competencies:

• Able to juggle different priorities
• Strong knowledge of Microsoft Office and Google Suite
• Strong organizational skills with the ability to execute multiple assignments with conflicting deadlines
• Ability to communicate and work effectively, collaborating with diverse internal and external stakeholders
• Have a working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally ADP) to run reports.
• Strong verbal and written communication skills
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole

Salary and Benefits:

MRStates offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The salary range for this position is from $80,000 to $92,000

How to Apply:

Please submit cover letters and resumes to the Make the Road States Career Center.