Human Resources Director

CONCORD HOSPITALITY$90K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of HR leadership experience in hotel or hospitality settings preferred.
  • Strong knowledge of employment laws and HR best practices.
  • Exceptional skills in communication and conflict resolution.
  • Demonstrated ability to maintain confidentiality and exercise sound judgment.
  • Proficiency with Microsoft Office and HRIS systems required.
  • Degree in Human Resources, Business Administration, or a related field is preferred.

Responsibilities

  • Develop and implement HR objectives that align with hotel and company goals.
  • Participate in budget planning focusing on staffing and employee relations.
  • Collaborate with hotel leadership to foster a positive and inclusive work culture.
  • Guide and enforce personnel policies and corrective actions rigorously.
  • Act as a trusted resource for associates, promoting an open-door policy.
  • Lead recruitment strategies across all hotel positions, both exempt and non-exempt.
  • Coordinate hotel training programs emphasizing skills enhancement and compliance.

Benefits

  • Medical, dental, and vision insurance.
  • Life insurance and short/long-term disability options.
  • 401(k) program with company match.
  • Tuition assistance programs.
  • Discounted room rates at Concord-managed hotels.
  • Training and development opportunities available.
  • Career advancement potential within a growing portfolio.
Full Job Description
As the Human Resources Director at Concord Hospitality, you will serve as a strategic business partner to the General Manager and participate as a key member of the hotel's Executive Committee. You will lead all HR functions to ensure a positive and compliant workplace culture, support staffing and talent development, and uphold Concord's Associate First philosophy.

As a Concord Leader you will be responsible to:
• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:
• Develop and implement annual HR objectives in alignment with hotel and company goals.
• Participate in the budget planning process, with a focus on staffing levels, benefit costs, productivity, and employee/labor relations.
• Collaborate with hotel leaders to cultivate a positive, respectful, and inclusive work environment.
• Provide guidance and enforcement of Concord's personnel policies, corrective action procedures, and overall HR philosophy.
• Serve as an approachable and trusted resource by maintaining an open-door policy and resolving associate concerns fairly and promptly.
• Lead hotel recruitment and hiring strategies for all positions-exempt and non-exempt.
• Develop, maintain, and coordinate hotel training programs focused on skills enhancement, leadership development, and compliance (e.g., anti-harassment/discrimination).
• Oversee timely and accurate administration of performance appraisal processes.
• Maintain the Human Resources Information System (HRIS) with accurate and legally compliant employee records.
• Ensure the hotel is in compliance with all federal, state, and local employment laws.
• Promote a culture of workplace safety and awareness throughout the hotel.
• Conduct local wage and salary surveys as needed to stay competitive in the market.
• Manage investigations and provide resolution of employee relations and labor matters, ensuring compliance with employment laws (e.g., Title VII, ADA, FMLA, FLSA, ADEA, etc.).

Qualifications:
• Previous experience in hotel or hospitality HR leadership strongly preferred.
• Thorough knowledge of employment laws and HR best practices.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Ability to maintain confidentiality, exercise sound judgment, and lead with integrity.
• Proficiency in Microsoft Office and HRIS systems.
• Degree in Human Resources, Business Administration, or related field preferred.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including:
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training & development opportunities
  • Career advancement within our growing portfolio

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