Bachelor's degree in Business Administration, Human Resources Management, or a related field.
4+ years of progressive HR experience, ideally as an HRBP or strong HR Generalist.
Strong relationship-building skills with frontline and leadership teams.
Comfortable supporting 24/7 operations and managing employee relations independently.
Knowledge of employment laws, best HR practices, and HR data analytics.
High emotional intelligence and ability to build credibility quickly.
Experience in healthcare, emergency services, logistics, or rapidly growing environments.
Responsibilities
Partner with operational leaders managing EMTs, paramedics, and dispatch teams.
Translate business needs into effective people strategies.
Utilize workforce data to drive meaningful conversations.
Coach and advise managers on HR-related issues.
Support the rollout of new HR systems and tools.
Redesign outdated HR processes and contribute to proactive People functions.
Conduct employee investigations fairly and manage employee relations.
Benefits
Flexible work schedule with every other Friday off.
Opportunity to contribute to a mission-driven organization that saves lives.
Chance to work closely with all levels of leadership for impact.
Experience in change management, operational HR, and transformation at scale.
Full Job Description
Job Type
Full-time
Description
Position Overview:
TheHuman Resources Business Partner(HRBP)plays a critical role in supportingoperational leaders,EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment.You'll be in the middle of the action - coaching leaders, solving real problems,elevating the employee experience,modernizing processes,using data to influence decisions, and helping shapetheoverallfuture ofwhatHR looks likeat Monroe Ambulance.
Job Title: HR Business Partner (HRBP)
Location: Rochester, NY 14606
Employment Type:Full-Time, Exempt
Schedule:M-F 9/80 (every other Friday off),occasional flexibility to support a 24/7 operationor community events
Salary Range:$72,000 - $90,500
What You'll Actually Do:
Partner Withthe Business:
Work directly with operations leaders who manage EMTs, paramedics, and dispatch teams.
Translate business needs into smart, scalable people strategies.
Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations.
Be a coach, challenger, and trusted advisor to managers.
Help Transform HR
Support the rollout of new HR systems, tools, and processes.
Identify what's outdated, inefficient, or reactive - and help redesign it.
Assist and improve how we onboard, develop, engage, and retain employees.
Contribute to building a People function that's proactiveand not functionally driven.
Own Employee Relations (The Right Way)
Coach leaders through tough conversations.
Elevate manager capability instead of just solving problems for them.
Help create a culture of accountability and respect in a high-intensity environment.
Conductinvestigations with fairness and confidence.
Completestay interviews with employees to understandculture trends
Bring in Great Talent
Partner with hiring managers to attract and secure top EMT, paramedic, dispatch, fleet, and corporate talent.
Assist with recruiting strategy, candidate screening, interviewing, and offer development.
Improve the hiring experience for both managers and candidates.
Support workforce planning initiatives to meet growth and operational demands
BuildTheTalent & Leadership
Support succession planning,leadership developmentand performance management.
Identify skill gapsof leaders and employees,helpingimplement meaningful training.
Keep Us Smart & Compliant
Ensure compliance with employment laws and healthcare regulations.
Partner with Safety and Compliance to protect our people and our patients.
Coordinateleaves of absence andworker'scompensationperapplicable laws.
Stay ahead of risk instead of reacting to it.
Oversee Benefits & Total Rewards Experience
Support day-to-day benefits administration including enrollments,status changesand employee education.
Help communicate benefits in a way employeesactually understandand value.
Use benefits and total rewards data to improve retention and employee satisfaction.
Contribute to modernizing the total rewards strategy as part of the broader HR transformation.
Other Duties As Assigned
Requirements
What You Bring:
Bachelor's Degree in Business Administration, Human Resources Management, or related fieldwith4+ years of progressive HR experience (HRBP or strong HR Generalist background).
Ability to build relationships with frontlineand leadership teams.
Comfort supporting hourly, shift-based, or 24/7 operations.
