Human Resource Generalist

ISS Corporate Solutions

$75K — $93K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in HR business partner roles.
  • Strong understanding of U.S. employment laws and HR best practices.
  • Excellent written and verbal communication skills for policy implementation and employee engagement.
  • Proficient with HRIS platforms (Workday and Compose preferred) and Microsoft Office.
  • Recognized as a trusted advisor with high discretion and empathy. A solid grasp on confidential information management.

Responsibilities

  • Provide daily HR guidance for managers and employees across multiple locations.
  • Travel between Rockville and DC to enhance employee engagement and manager support.
  • Facilitate a positive onboarding experience aligned with organizational culture and values.
  • Act as the main contact for employee concerns, conducting investigations, and facilitating resolutions with leadership.
  • Coach managers in conflict resolution, performance management, and engagement strategies.
  • Ensure legal compliance with employment laws in assigned locations.
  • Collaborate to update HR policies, procedures, and employee handbooks.
  • Support managers throughout performance review cycles, advising on corrective actions.

Benefits

  • Medical, Dental, and Vision coverage
  • 401(k) plan with company match up to 9%, including Safe Harbor contribution
  • Flexible Spending Account (FSA) and commuter benefit programs
  • Generous paid time off policy
  • Volunteer Day
  • Paid parental leave
  • Hybrid working options
Full Job Description
We're looking for an HR Generalist to join our growing, collaborative HR team. This is a hands-on role supporting the full employee lifecycle in a dynamic, global organization. Based in our Rockville, Maryland office, you'll partner closely with leaders and employees while collaborating with HR colleagues across North America, EMEA, and APAC.

If you enjoy being a trusted advisor, managing employee relations, and improving HR processes in a fast-paced environment, we'd love to hear from you.

Will serve as a Regional HR Generalist overseeing human resources operations across multiple locations (Rockville, MD, and Washington, DC), ensuring consistent HR practices, strong employee support, and alignment with organizational goals. The role is a combination of strategic partnerships with hands-on HR execution, that requires strong communication, multisite coordination, and the ability to navigate diverse workforce needs.

Key responsibilities:

  • Provide day-to-day HR guidance for managers and employees across multiple locations, ensuring consistent interpretation of policies and procedures.
  • Travel between Rockville and DC office locations to support employee engagement and strengthen manager relationships.
  • Facilitate an engaging new hire experience by reinforcing organizational culture and values through onboarding, orientation, and ongoing employee support.
  • Serve as a primary point of contact for employee concerns, conduct investigations and partner with leadership to drive timely and effective resolutions.
  • Coach managers on conflict resolution, performance concerns, and employee engagement strategies.
  • Ensure compliance with federal, state, and local employment laws across assigned locations.
  • Collaborate with the North America HR team to update HR policies, procedures, and employee handbooks.
  • Guide managers on documentation standards and the development of performance improvement plans.
  • Support managers throughout performance review cycles by monitoring goal progress and advising on corrective or developmental actions.
  • Partner with the HR shared services, benefits administrator, HR operations, and payroll manager, and talent acquisition to address employee inquiries and ensure accurate and timely information flows.
  • Maintain audit readiness by ensuring documentation accuracy and adherence to internal controls.
  • Project management of complex HR projects, including mergers and acquisitions, organizational changes, and change management initiatives.


Skills and Qualifications
  • 8 years + of experience in Human Resource business partner roles.
  • Strong understanding of U.S. employment laws and HR best practices.
  • Excellent written and verbal communication skills to support policy implementation and employee engagement.
  • Proficient with HRIS platforms (Workday and Compose preferred), and Microsoft Office.
  • Recognized as a trusted advisor, with high discretion, strong empathy, and the ability to manage confidential information appropriately.


Education:
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Professional certifications such as SHRM-CP or PHR are a plus.


#LI-EM1 #MIDSENIOR #HR

Location: Rockville, MD: Located in the vibrant King Farm community, convenient access to transit (1 mile from Shady Grove Red Line), dining, green spaces with free parking, and access to an onsite gym.

Base salary: The Rockville, MD expected base pay range is $75,000- $93,000 per year. Exact compensation may vary based on skills, experience, and level of education.

The role is bonus incentive eligible.

We are proud to offer the following featured benefits
  • Medical, Dental, and Vision coverage
  • 401(k) with a company match up to 9%, including a Safe Harbor contribution
  • Flexible Spending Account (FSA) and commuter benefit programs
  • Generous paid time off
  • Volunteer Day
  • Paid parental leave
  • Hybrid working options


Similar Jobs

More Jobs at ISS Corporate Solutions

More Business Services Jobs

Find similar Human Resource Generalist jobs: