Job Duties and ResponsibilitiesAs a Workday HRIS Systems Analyst, you will be critical in ensuring the stability, performance, and optimal configuration of our Workday HCM platform. You will provide advanced technical support, resolve complex system issues, and actively participate in system enhancements and maintenance to deliver a seamless user experience. This role reports directly to the Manager of HR Technology.
Key Responsibilities:- Advanced Technical Support and Problem Resolution:
- Provide Level 2/3 technical support, resolving complex issues and system errors within Workday HCM (e.g., unexpected integration failures, configuration defects, or security matrix issues)
- Perform in-depth analysis and root cause identification for recurring problems, implementing lasting solutions to prevent future occurrences
- System Configuration and Maintenance:
- Manage and maintain core Workday configurations across various modules (e.g., HCM Core, Compensation, Absence, Benefits, Talent Management, Payroll, Time Keeping, etc)
- Support the bi-annual Workday release cycle, including planning, testing new features, and deploying updates to ensure system stability and performance
- Documentation and Training:
- Develop and maintain technical documentation, process flows, and knowledge base articles for system configurations, integrations, and complex support solutions
- Provide guidance and technical knowledge transfer to Level 1 support staff and end-users on advanced system features
- Collaboration:
- Collaborate with cross-functional teams (HR, IT Security, Finance) and external Workday consultants to translate business requirements into efficient technical configurations and solutions
Skills, Experience and RequirementsEducation and Experience:- Bachelor's degree in Information Technology, Computer Science, Business Administration, Human Resources, or a related field
- Minimum of 3 years of experience in a technical support, configuration, or engineering role specifically with Workday HCM
Workday Skills and Expertise:- Expertise in Workday Report Writer, calculated fields, and business process configuration
- Demonstrated experience in developing and troubleshooting Workday integrations using key tools like EIBs, Core Connectors, and Workday Studio.
- Deep functional and technical knowledge across multiple Workday modules (e.g., HCM Core, Benefits, Absence, Compensation, Talent)
- Experience with Workday security configuration and administration
General Skills:- Strong analytical and advanced problem-solving skills, with the ability to manage multiple complex technical issues simultaneously
- Excellent communication and interpersonal skills, capable of explaining technical issues to non-technical stakeholders
- Proven ability to work independently and as part of a distributed team in a fast-paced, enterprise environment
Preferred (Nice-to-Have):- Workday Pro certification in relevant areas (e.g., HCM, Integrations)
Visa sponsorship not available for this role
Salary RangesCompensation: $83,160.00/Year - $118,800.00/Year
BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
