About the RoleThe
HRIS Integration Specialist is a key member of Sparrow's Onboarding team and serves as the technical expert supporting new and existing customer Integrations from a system's standpoint. This role leads the setup and validation of HRIS integrations, SSO configurations, and system connections that enable customers to fully leverage Sparrow's leave management platform.
This person is the "technology pro" on the team, serving as someone who ensures customers' systems connect seamlessly to Sparrow, provides clear technical guidance, and supports both customers and internal teams through complex Integration steps. In addition to supporting new Integrations, this role assists existing customers with HRIS issues, such as integrations not functioning properly, inaccurate data being received, or troubleshooting system errors. The HRIS Integration Specialist also demos Sparrow Dashboard features to both new and existing customers, helping them understand and utilize the platform effectively.
This role is ideal for someone with strong HRIS and SSO setup experience who enjoys problem-solving, working cross-functionally, and delivering an exceptional onboarding and Integration experience.
Here's what you'll do:HRIS Integrations + SSO Configuration & Authentication- Lead HRIS integration setup for all new and existing customers, including data mapping, configuration, testing, and validation.
- Configure and troubleshoot integrations across platforms such as Workday, Paycom, UKG, Paylocity, BambooHR, ADP, and others.
- Ensure data flows (employee demographic information) are accurate, complete, and functioning as expected.
- Maintain deep familiarity with Sparrow's integration workflows, requirements, and known limitations.
- Maintain HRIS and SSO integration information and guides for internal teams, ensuring they are consistently up to date and sharing accurate information.
- Work to unlock new potential compatible systems in the HRIS and SSO space.
- Partner with EPD, and CX teams to escalate issues, verify fixes, and ensure a smooth customer experience.
- Own end-to-end SSO setup (SAML, OAuth,etc.).
- Guide customers' IT teams through configuration requirements, testing steps, and validation.
- Troubleshoot authentication issues and document solutions.
- Own the development and rollout of new HRIS partnerships and Integration processes.
Customer Integration Support- Own all aspects of HRIS and SSO setups from start to finish within a customers onboarding timeline.
- Serve as a technical subject matter expert during customer onboarding calls from a systems standpoint.
- Deliver product walkthroughs and dashboard demos with a focus on technical functionality.
- Clearly translate system requirements and technical concepts to non-technical customers and contacts.
- Maintain ongoing communication with customers to ensure they feel supported throughout the build and testing process.
- Own all aspects of HRIS and SSO setups for legacy customers who are looking to integrate post onboarding.
Internal Collaboration & Enablement- Act as the go to resource for technical questions within the Onboarding team and all of the CX team.
- Partner with Sales to clarify integration capabilities, feasibility, and support with prospect specific questions related to our available integrations.
- Collaborate on process improvements, automation opportunities, and integration enhancements.
- Create and maintain internal documentation, integration guides, SOPs, and troubleshooting guides.
- Regularly check the live integration tab for census file errors, reporting back to customers to work towards a solution.
- Document consistently in Dashboard logs surrounding conversations, next steps, and status with organizations.
Quality, Testing & Continuous Improvement- Conduct thorough QA on all integrations and SSO setups before go-live.
- Identify technical issues and recommend scalable solutions.
- Stay informed on new Sparrow features, integration updates, and industry standards to ensure customers receive best-in-class support.
About You- Proven experience completing HRIS integrations.
- Strong understanding of HR systems and data flows (employee records, org structures, payroll data, permissions models).
- Ability to troubleshoot technical issues independently and triage problems effectively with internal teams.
- Excellent communication skills, including the ability to translate complex technical concepts for non-technical audiences.
- High attention to detail, strong organizational skills, and the ability to manage multiple customer builds simultaneously.
- Someone who enjoys solving technical challenges and making systems "just work."
- A calm, clear communicator who builds trust with customers and internal partners.
- Detail-oriented with strong follow-through and a commitment to delivering an exceptional Integration experience.
- A collaborative teammate who can also operate independently.
- Someone who thrives in a fast-moving environment and is excited to grow Sparrow's technical Integration function.
Preferred- Prior experience in SSO/SAML, or technical Integration roles.
- Understanding of authentication standards (SAML, OAuth,etc.).
- Familiarity with common HRIS platforms (DayForce, UKG, Paylocity, BambooHR, ADP, Workday, ADP, etc.).
- Exposure to SFTP and API-based integrations or system-to-system data flows.
Compensation- This is a full-time, exempt position. Compensation ranges from $100,000-$130,000k based on experience
