Lead bi-annual Workday release support activities including feature assessments and testing
Ensure data integrity and accurate reporting through audits and validations
Partner with stakeholders to develop sustainable configuration solutions
Benefits
Fast-paced, customer-focused, and team-oriented work environment
Exposure to both corporate and property-level operations
Opportunities for growth and certification in Workday modules
Full Job Description
Job Description: Position Summary We are seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role is responsible for resolving the most complex system issues, executing advanced configurations across modules, and ensuring stability, accuracy, and performance of the Workday platform. This individual operates as a deep subject matter expert (SME), partnering closely with HR, Payroll, and IT, and providing guidance to Tier I-III analysts while remaining hands-on in configuration, troubleshooting, and release execution.
Advanced Workday Configuration & Support
Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
Design and implement advanced business processes, condition rules, calculated fields, and security configurations
Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity
Perform impact analysis for configuration changes and ensure alignment with existing system design
Production Support Leadership
Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption
Provide guidance and direction to Tier I-III analysts on troubleshooting approaches and resolution strategies
Monitor system health and proactively address recurring issues and systemic defects
Partner with stakeholders to translate production issues into sustainable configuration solutions
Maintain detailed documentation of issues, resolutions, and known errors
Release Management & Testing
Lead bi-annual Workday release support activities, including:
Feature impact assessments
Regression testing coordination
Configuration adjustments and validation
Execute and support unit, integration, and user acceptance testing (UAT) for system changes
Ensure all changes are thoroughly tested and production-ready prior to deployment
Support deployment activities and post-release stabilization efforts
Data Integrity & Security
Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
Troubleshoot data discrepancies across modules and correct via configuration or data loads
Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance
Execute mass data changes and data loads using EIBs and other tools
Reporting & Analytics Support
Develop and maintain advanced Workday reports and dashboards to support business operations
Troubleshoot and optimize existing reports for accuracy and performance
Utilize calculated fields and data structures to deliver meaningful insights
Support business users with ad hoc reporting and data analysis needs
Stakeholder Collaboration
Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions
Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements
Participate in functional discussions to refine requirements for enhancements and fixes
Communicate complex technical issues and solutions in a clear, business-friendly manner
Gaming & Hospitality-Specific Support
Support configurations related to:
Shift-based and hourly workforce structures
Union rules and compliance requirements
High-volume seasonal hiring processes
Multi-property and multi-entity operations
Ensure issues and changes align with gaming regulations, labor laws, and operational standards
Qualifications
Required
8+ years of Workday experience, with strong emphasis on production support and configuration
Proven experience operating at a Tier III+ level with escalation handling responsibilities
Deep expertise across multiple Workday modules, including:
HCM, Payroll, Benefits, Absence
Recruiting, Talent, Learning
Advanced skills in:
Workday business process framework
Calculated fields and reporting
Security configuration and troubleshooting
Root cause analysis and complex issue resolution
Strong ability to analyze and resolve cross-functional system issues
Ability to work independently while managing multiple high-priority support items
Preferred
Workday Pro Certifications in one or more modules
Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred)
Background in gaming, hospitality, or multi-entity environments
Familiarity with Prism Analytics or advanced reporting tools
Understanding of HR, payroll, and compliance processes
Work Environment & Culture
Fast-paced, customer-focused, and team-oriented.
Exposure to both corporate and property-level operations.
Opportunities for growth and certification in Workday modules.
