Job DescriptionJob Summary:This technical-functional role is an IT role that plays a critical role in ensuring the smooth operation, configuration, and support of the UKG Workforce Management platform. This IT role supports HR and Finance by administering UKG Time & Attendance systems, ensuring best practices, and delivering project and production support. Responsibilities include system configuration, integration, documentation, testing, and vendor coordination. The role ensures alignment with global design principles and compliance standards.
ResponsibilitiesEssential Functions & Accountabilities:System Administration & Configuration
- Manage and maintain the UKG Workforce Management system, including Time & Attendance, scheduling, and attestation modules.
- Configure system settings, timeclock devices, and user roles based on organizational needs.
- Build, maintain and support integrations
- Ensure system performance, uptime, and data integrity.
Technical Support & Troubleshooting
- Provide Tier 2 support for system issues, escalating to UKG support when necessary.
- Consistent and accelerated ticket management.
- Monitor and resolve ServiceNow tickets related to UKG operations.
- Troubleshoot integration issues with HCM, Payroll, and Middleware systems.
Project & Enhancement Support
- Participate in system design and implementation projects.
- Support upgrades, enhancements, and new feature rollouts.
- Collaborate with HR, Payroll, Finance, and IT teams to gather and implement requirements.
Compliance & Documentation
- Ensure adherence to SDLC (Software Development Life Cycle) and SOX compliance protocols.
- Create and maintain technical documentation, SOPs, and audit logs.
- Support internal and external audits with system data and reports.
Testing & Quality Assurance
- Develop and execute test scripts for system changes and enhancements.
- Support user acceptance testing and training environments.
- Validate configuration changes before deployment.
Training & Knowledge Management
- Assist in training HR and Payroll teams on system functionality.
- Stay current with UKG updates, certifications, and best practices.
- Share knowledge across teams to improve system usage and adoption.
Travel Requirements: - Expected travel is less than 20%
QualificationsKnowledge, Skills and Abilities:- Bachelor of Science Degree in relevant field or equivalent experience is required.
- UKG certifications preferred
- Functional Human Resource and Payroll certifications, a plus
- Project Management certifications, a plus
- 5+ years of experience in HR, payroll, and Time & Attendance
- 5+ years of experience in UKG Implementations and system administration
- Experience with global implementations with unique legal and regulatory requirements
- Functional and payroll systems experience required
- ServiceNow and SDLC activities required
- Commensurate technical and functional experience to perform required job duties
- Self-starter that is agile, adaptive, and can prioritize work packages as shifting needs come through the business
- Detail-oriented, focused, and organized
- Manages own deliverables to committed timelines with little prompting
- Intellectually curious - takes initiative to keep skills current and understand proprietary business processes
- Expertise in UKG Time & Attendance, scheduling, attestation configuration
- Timeclock device configuration
- Expertise in UKG WFM interface management, Person import, Payroll export and managing CRTs
- Expertise in creating hyperfinds, data views, reports
- Experience with HCM, Middleware, and Payroll integrations
- Strong business analysis and problem-solving skills
- Ability to translate functional needs into technical solutions
- Excellent communication, documentation, and time management
- Experience in global systems implementation and SOX compliance
- Proficiency in Microsoft Office
Work Environment:- This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance
- Sedentary to light physical effort necessary to perform the job
- Extensive contact with employees and external business partners and vendors
- Off-hour meetings and occasional weekends during critical systems activities
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $126,240.00 and $168.560.00 per hour/year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
