As an HR Specialist on this team, you will own verification requests end-to-end - delivering results within tight timelines and handling sensitive employee information with the highest standards of accuracy and confidentiality. You will earn the trust of business partners through proactive communication and consistent follow-through.
This role requires more than processing cases. You will navigate ambiguous scenarios that demand strong judgment, identify opportunities to improve how we work, and partner with cross-functional stakeholders to strengthen our programs. Your ability to balance speed with accuracy while handling sensitive information is critical.
This team is known for delivering accurate results, every time. You'll fit here if you hold yourself to a high standard, take ownership of outcomes, and focus on making the experience seamless for every employee and stakeholder you support.
U.S. citizenship is required for this role.
Key job responsibilities
• Own verification requests end-to-end - from intake through resolution - ensuring every case is handled with accuracy and within established service-level agreements.
• Serve as a subject matter expert in verification requirements and business needs, ensuring systems and processes are continuously developed in line with program demands.
• Navigate ambiguous or complex verification scenarios requiring independent judgment, escalating cases as appropriate.
• Serve as a trusted point of contact for business stakeholders on case status, process questions, and escalations - proactively communicating before being asked.
• Maintain accurate case records and audit trail integrity, handling sensitive personal information with the highest standards of confidentiality.
• Identify, recommend and support process improvements, contribute to operational reporting, and update Standard Operating Procedures to reflect current requirements.
• Collaborate with cross-functional partners to support onboarding of new programs or customers as verification requirements expand.
A day in the life
You will work independently to manage a queue of verification requests, where following established processes accurately is essential to every case. You will balance thoroughness with speed to consistently meet service-level agreements. Each case also requires strong judgment - knowing when to move forward, when to dig deeper, and when to escalate. You will communicate outcomes to employees and the appropriate stakeholders, ensuring clarity and accuracy in every interaction. The work is fast-paced and detail-oriented, and you'll bring a high bar for the experience you deliver.
BASIC QUALIFICATIONS
- Bachelor's degree in business, HR, or a related field, or 2+ years of human resources experience and Bachelor's degree
- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience in MS Office including Excel
- U.S. citizenship
PREFERRED QUALIFICATIONS
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- 2+ years of Recruiting, HR or operations experience
- Experience with HR processes and systems
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 48,800.00 - 85,400.00 USD annually
USA, WA, Seattle - 80,200.00 - 85,400.00 USD annually
