About the Role: The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks.
What You'll Do: This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services. The position is responsible for resolving escalated inquiries, applying policies and procedures within defined guidelines, and exercising judgment in non-standard scenarios, while escalating ambiguous, high-risk, or exception-based cases to Tier 3 (COE) for guidance and resolution. The role also serves as a resource to Tier 1 team members and supports operational activities, including onboarding processes and system-related testing in Workday and ServiceNow.
- Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures.
- Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling.
- Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders.
- Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements.
- Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims.
- Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards.
- Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes.
- Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely.
- Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements.
- Log, manage, and resolve ServiceNow cases within defined SLAs, ensuring proper documentation, categorization, and case progression.
- Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate.
- Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing.
- Perform quality checks on transactions and cases, identifying errors and trends.
- Monitor contingent workforce data for accuracy and ensure timely updates and compliance with assignment terms.
- Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence.
- Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, ServiceNow).
- Create and optimize Tier 1 response templates in ServiceNow, improving response quality, consistency, and resolution speed for high-volume support requests.
- Execute processes consistently within established SOPs and work instructions, while identifying gaps or inconsistencies and supporting updates and adoption of improved processes.
- Support ad hoc projects and initiatives by executing assigned tasks, contributing to process updates, and assisting with implementation activities.
What You'll Need: - Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
- 2-4 years of experience in HR operations, shared services, or employee lifecycle administration.
- Strong experience with HR systems such as Workday and ServiceNow.
- Experience handling employee lifecycle transactions preferred.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Skills & Competencies:- Advanced HR systems proficiency.
- Strong process execution and consistency.
- High-volume case management capability.
- Analytical and structured problem-solving.
- Strong attention to detail.
- Ability to manage cross-functional workflows.
#LI-MJ1
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.
Benefits of Working at CrowdStrike:- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The hourly rate range for this position for all U.S. candidates is $34 - $53 per hour with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
