Job Duties and ResponsibilitiesKey Responsibilities- Documentation of current workflows within the systems we manage
- Creation of job aids that walk through system clicks step by step
- Documentation of future state workflows in new tools or for future rollouts/enhancements
- Building and managing enhancement note and communication tracking
- Helping to manage enhancements in our ticketing system in partnership and collaboration with Product Managers
- Manage smaller applications and technology platforms, acting as a junior Product Manager
- Analyze product data and user behavior to identify trends, opportunities, and help to inform product decisions
Skills, Experience and RequirementsEducation and Experience- A Bachelor's degree in a relevant field (e.g., Business, Computer Science, or Engineering) or equivalent practical experience
- 2+ years of experience in an Analyst, Business Intelligence, or Product-focused role, with proven experience supporting technical projects and systems
Skills and Qualifications- Strong analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions
- Excellent written and verbal communication skills, including the ability to write reports, business correspondence, procedure documents, and communicate technical messages to non-technical audiences
- Demonstrated ability to achieve results when working with ambiguous scopes and constantly changing priorities
- Strong organizational and time management skills
- Proficiency with data analysis tools (e.g., SQL, Excel, or visualization platforms) and experience with product ticketing systems (e.g., JIRA or ServiceNow).
- A detail-oriented approach to documentation and a commitment to creating high-quality instructional materials (e.g. process mapping, job aids, etc)
Visa sponsorship not available for this role
Salary RangesCompensation: $83,160.00/Year - $118,800.00/Year
BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
