OverviewThis is a fixed-term, 12-month role, with the option to extend based on business needs, project timelines, and performance. The role is required to support the delivery of the organization's global HR transformation project, which is focused on building a more consistent, scalable, and efficient HR operating model through globally aligned processes, improved HR technology, stronger data governance, and enhanced employee and manager experiences.
The HR Operations Associate will support the HR Operations team and project stakeholders with a primary focus on SuccessFactors system testing, SAP ESM system design and testing, and the development of knowledge articles to support employee Tier 0 queries and enable effective use of SAP Joule. The role requires strong HR systems knowledge, excellent documentation skills, attention to detail, and the ability to work effectively in a fast-paced, global project environment while maintaining a high level of confidentiality.
Role DurationThis is a fixed-term role for an initial period of 12 months, with the option to extend depending on business requirements, project needs, funding, and individual performance.
Key Responsibilities- Support system testing activities for SuccessFactors, including test script execution, defect identification, issue documentation, retesting, and validation of fixes.
- Assist with SAP ESM system design and testing, including gathering HR Operations input, validating process flows, reviewing functionality, documenting issues, and supporting readiness for deployment.
- Build, review, and maintain employee-facing knowledge articles designed to support Tier 0 self-service queries and reduce reliance on HR case escalation.
- Support the use of SAP Joule by helping to develop clear, accurate, and searchable content that improves employee self-service and digital HR support.
- Document test outcomes, defects, user impacts, process gaps, and recommended resolutions in a clear and organized manner.
- Support process mapping, current-state and future-state documentation, job aids, standard operating procedures, and other project materials as needed.
- Participate in project meetings, testing cycles, working sessions, and readiness activities, ensuring follow-up actions are tracked and completed.
- Identify opportunities to improve employee self-service, simplify HR processes, strengthen data quality, and enhance the overall employee experience.
- Support other HR Operations and global HR transformation activities as required.
Qualifications- 3-7 years of experience in HR operations, HRIS, onboarding, employee lifecycle administration, HR transformation, project support, or related HR functions.
- Strong understanding of HR systems and processes; experience with SuccessFactors, SAP ESM, SAP Joule,
- ServiceNow/Ask HR, or similar HRIS, enterprise service management, or digital HR support platforms preferred.
- Strong proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and collaboration tools such as Teams and SharePoint.
- Experience supporting system testing, user acceptance testing, defect tracking, process validation, documentation, or change readiness activities preferred.
- Experience creating or maintaining knowledge articles, job aids, FAQs, SOPs, or other employee-facing support content preferred.
- Excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Strong verbal and written communication skills, with the ability to interact professionally with stakeholders across functions, levels, and regions.
- Proven ability to maintain confidentiality and handle sensitive employee, business, and project information appropriately.
- Collaborative team player with strong problem-solving skills, sound judgment, and a continuous improvement mindset.
- Experience working in a global, matrixed organization or supporting cross-regional HR initiatives is preferred.
Additional RequirementsSMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
