Compensation Range$41.00 - $52.00 Hourly Rate
Job Description Summary:Facilitates employee lifecycle activities and responds to basic management and employee inquiries/requests
Job Description:Position Responsibilities and Duties: - Support core processes of the Talent First service delivery model and provide high-quality, high-touch assistance to all colleagues ensuring customer satisfaction, expertise, confidentiality, and timeliness
- Evaluate and analyze employee requests/concerns, quickly interpret situation, determine appropriate resolution and/or escalation, and communicate resolution or escalation to customer, and track situation status to ensure completion and customer satisfaction
- Maintain, update, and produce information stored in HCM and related databases.
- Provide employee and organization data reports as needed using various report writing tools
- Maintain employee records, per employment law and Company's retention policy
- Assist managers and employees in quickly finding answers to their questions via self-service
- Assist in delivering and continuously optimizing workforce management systems, processes, and procedures supporting employment life cycle
- Meet professional obligations through efficient work habits such as accountability for work schedules and meeting deadlines in an effective and timely manner
- Provide support to teammates, COEs, and Talent First team members in pursuit of Talent First goals and priorities
- Collaborate with Talent Acquisitions and Solutions team to meet new hire deadlines and coordination nationwide
- Facilitate monthly new hire orientations that introduce Company's culture, review necessary information, and provide resources that will support employees to integrate and function at full capacity
- Assist with completion of new hire processes, maintain onboarding documents in HCM and other required systems, initiate pre-boarding process including I-9 completion, drug and alcohol testing, and background screening, and facilitate all new hire access and equipment requests ensuring appropriate and timely access is provided
- Work directly with leadership to facilitate voluntary termination process as needed (such as final time entry, prepare and distribute separation paperwork, Payroll notification, final check procurement, etc.)
- Work with Solution's team HR Managers as needed
- Work with Business Technology to facilitate all system and application deactivation for leave of absences and terminations in a consistent and timely manner
- Facilitate and process compensation and job changes (such as promotions, compensation increases, one-time payments, title changes, transfers, etc.) through HCM system and ensure accuracy of information, required documents, process approvals; and communicate certain changes with HR COE and Payroll groups, as required
- Assist administration of Company's Preferred Drivers and MVR monitoring program
- Complete reverifications of I-9 work authorization
- Facilitate communications as requested
- Participate and provide support for craft events, as requested
- Assist administration of project specific Client Mandates
- Support Benefits team with general employee inquiries, guidance, and LOA support, as requested
- Assist with record archiving, as needed
- Facilitate mass craft communications and surveys, as requested
- Support team with data reconciliation regarding all employee changes (such as transfers, hires, terminations, etc.)
- Answer general employee and manager questions regarding employment policies and benefits
- Monitor vacation and sick time balances in Workday and share information with management, as requested
- Assist with Preferred Driver, DOT Driver, and Return-to-Work screening and program administration
- Assist Employee Relations Managers with ADA accommodation evaluation and documentation, as requested
- Assist management with development check-in process including reporting information
- Assist with management of craft assets and facilitate issue resolution, as needed
- Manage weekly and interim check distribution process
- Collect and document business requirements for project and process improvement/automation efforts
- Visit job sites and offices, as needed
- Complete other responsibilities as assigned
Minimum Skills or Experience Requirements:- Bachelor's Degree or technical degree in Human Resources, Psychology, Communications, or other related field preferred; or combination of related training and two (2) years of HR-related work experience
- PHR, SHRM-CP or SHRM-SCP certification preferred
- Working knowledge of Human Resources best practices pertaining to policies and procedures and familiarity of full employee lifecycle
- Basic knowledge of federal, state, and local employment laws (including FLSA, FEHA, and ADA)
- Demonstrated drive to continuously educate self on new employment laws
- Experience in a high touch customer service capacity
- Experience with HR management systems (Workday HCM experience preferred)
- Strong computer skills within Microsoft Office apps (primarily within Excel and Teams)
- Ability to visit job sites and offices, as needed
- Ability to quickly learn and use new applications and software
- Experience working with all levels of employees and management, and the ability to build and nurture strong relationships
- Effective interpersonal skills
- Demonstrate dedication to high quality customer service and exceptional employee experience by being an employee champion and change agent supporting a high performing employee culture to meet current and future business needs
- Demonstrate ability to work in fast-paced environment and contribute to high-performing team
- Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each activity
- Capable of working independently (with minimal supervision) with strong sense of self-motivation and ownership
- Strong problem solving, organizational, and planning skills with a keen focus on accuracy and details
- Ability to be collaborative while demonstrating effective communication with internal stakeholders
- Strong English verbal and written communication skills that are clear, concise, well-organized, and demonstrate an understanding of audience needs
- Bilingual English/Spanish is a plus
- Problem-solving ability and proven accuracy with detailed information
- Ability to visit job sites and offices, as needed
- Reliability, dependability, and flexibility
- in front of a computer for long periods of time
SUMMARY OF BENEFITS:
This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.
