Job Description/Preferred QualificationsThe Product Installation Supervisor role is high profile and exciting opportunity for an adventurous soul!
In this position, you will lead Installations of our cutting-edge Product Portfolio at our Customer Locations Worldwide. You will directly and indirectly leads a team of Installation Engineers with the primary objective of enriching the customer experience through high quality and efficient on-time installations and upgrades to meet their production objectives.
The KLA Installations Organization strives to be a highly valued, trusted partner with our customers through continuous improvement.
Responsibilities include: Coordinating with our field teams on scheduling and site preparation. Scheduling and deploying Installation engineers globally and coordinating assets across service. Managing the products from shipment to assure timely warranty start, and customer satisfaction. This position drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations. Assures operational quality of systems. Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.
Knowledge and Skills:- Organizational and Program Management knowledge
- Cross functional team management- managing within a matrix organization
- Customer Focus - understanding customer needs
- Ability to manage ambiguity
- Scheduling and Resource and asset management skills
- Analytical skills
- Ability to understand and tackle complex problems with creative solutions
- Proficient with the MS Office suite of applications
- Semiconductor industry process knowledge required to take the KLA class for Introduction to semiconductor processes
- Good interpersonal/communication skills
- Ability to work under pressure and stringent timelines
Minimum Qualifications- Associates Degree or 5 years of related experience.
- Experience with servicing or manufacturing equipment.
- Excellent communication skills.
- Excellent organizational skills to be able to pull a large amount data together and drive actions from this data.
- Must be able to travel domestic and internationally at least 15%.
Preferred Qualifications- Bachelor of Science Degree
- Project management experience.
- Experience servicing semiconductor capital equipment.
- Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage)
Base Pay Range: $95,600.00 - $162,500.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
