The Opportunity
Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We’re focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decision.
As an HPQE Lead, this role serves as an operations supervisor, with primary responsibility for the day-to-day management of a team of engineers performing complaint investigations of field-returned product. The role is heavily focused on driving execution, including workload prioritization, backlog reduction, and performance management, while ensuring investigations are completed accurately, efficiently, and in compliance. Success in this position depends on strong operational discipline, resource planning, and the ability to maintain consistent throughput in a high-volume environment.
This is an onsite opportunity based out of Alameda, CA.
What You’ll Work On
- Lead, coach, and develop a team of engineers and/or technical staff, providing mentorship and performance oversight
- Foster a collaborative, accountable team environment that supports high performance
- Assign and balance investigation workloads based on skillset, capacity, and priority
- Monitor and report key performance metrics (e.g., cycle time, backlog, closure rates)
- Ensure timely, compliant completion of complaint investigations
- Review investigation outputs to ensure high-quality technical analysis and documentation
- Support complex failure analysis and escalation cases
- Drive consistency in investigation methodologies and best practices
- Oversee daily lab operations to ensure readiness, organization, and efficiency
- Maintain audit readiness and ensure compliance with internal procedures and EHS requirements
- Partner with EHS and Quality teams to reinforce safety and regulatory adherence
- Identify and implement process improvements to reduce backlog and increase efficiency
- Develop tools, systems, and workflows to enhance workload management and lab operations
- Lead or support continuous improvement initiatives and projects
- Collaborate cross-functionally with CAPA, Software PQE, Manufacturing, and other stakeholders
- Communicate effectively to resolve issues and align on priorities
- Navigate differing perspectives to drive balanced, effective outcomes
- Own and contribute to projects as needed in support of PMS leadership priorities
Required Qualifications
- Associate’s degree (Engineering preferred)
- Minimum 4 years in quality engineering within an FDA/ISO regulated environment
- Experience with product failure analysis and root cause investigation
- Experience leading or mentoring engineers
Preferred Qualifications
- Healthcare or medical device industry experience
- Strong problem-solving and analytical skills
- Demonstrated ability to lead in fast-paced, high-volume environments
- Experience with workload planning, metrics tracking, and process improvement
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
The base pay for this position is
$100,000.00 – $200,000.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Operations Quality
DIVISION:ADC Diabetes Care
LOCATION:United States > Alameda : 1360-1380 South Loop Road
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
