Job DescriptionThis is al full time House Supervisor RN position working night shift at Northwest Medical Center. Job SummaryThe Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.
Essential Functions- Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.
- Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.
- Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.
- Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.
- Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.
- Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.
- Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.
- Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.
- Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.
- Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.
- Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.
- Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.
- Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.
- Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.
- Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Leadership Responsibilities- Supervision and Staff Management
- Supervises, trains and oversees departmental staff.
- Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
- Assists with and contributes to performance evaluations and goal setting.
- Strategic Planning and Financial Oversight
- Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
- Monitors expenditures, ensuring cost-effective delivery of services.
- May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
- May contribute to development of departmental policies, procedures and protocols.
- Quality Assurance and Regulatory Compliance
- Ensures compliance with all relevant regulatory bodies.
- May participate in audits, inspections and accreditation processes as applicable.
- Follows established quality control practices to ensure accuracy, consistency and safety.
- Collaboration and Communication
- Works closely with leadership teams to coordinate and improve service delivery.
- Stays up-to-date with industry advancements, new technologies, and regulatory changes.
- Staff Responsibilities
- May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
Qualifications- Associate Degree or higher preferred
- 1-2 years of related experience in the profession required
- 1-2 years of previous leadership experience preferred
Knowledge, Skills and Abilities- Strong leadership, organizational, and communication skills.
- Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
- Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
- Communicate effectively with leadership, team members, and stakeholders.
- Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
- Problem-solving and critical thinking skills.
- In depth knowledge of industry best practices and regulatory compliance (if applicable).
- Strong organizational and time management skills.
- Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Licenses and Certifications- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support required and
- Health Services\ACLS required
Northwest Medical Center (NMC) is a 287-bed hospital, Level III Trauma Center, Women's Center, and a large physician group, we offer you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. NMC provides a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, NMC is a great place to work. Accredited by The Joint Commission
