We are currently looking for a General Manager for Our
Hampton Inn & Suites. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
Salary range: $80,000 - $120,000 / year Role:The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:- Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
- Leading all associates to achieve BLA's service and satisfaction targets through positive guest experiences
- Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
- Managing loss prevention and risk management policies, safety standards and claims reporting
- Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
- Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
- Take part as a leader in the community and maintain a positive image for the property and BLA;
- Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
- Any and all other work as required to complete the primary role of the position.
Qualifications & Requirements:- Two (2) and more years' experience as a General Manager of a hotel with Branded property experience.
- Extensive experience with rooms and F&B.
- Working knowledge of hotel operations - including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
- Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership - our General Managers work directly with all their associates.
