Job Title: General ManagerLocation: Birmingham, Michigan
Property: Daxton Hotel (Luxury Boutique Hotel)
Position SummaryThe General Manager serves as the strategic and operational leader of the hotel, responsible for delivering exceptional guest experiences, driving financial performance, and maintaining the brand's luxury standards. This role oversees all departments, fosters a culture of excellence, and ensures the property remains a premier destination in the Birmingham market.
Key ResponsibilitiesLeadership & Culture- Provide visionary leadership aligned with the hotel's luxury boutique identity
- Recruit, train, and mentor department heads and staff
- Foster a service-driven culture emphasizing personalized guest experiences
- Uphold high standards of professionalism, ethics, and accountability
Operations Management- Oversee daily operations across all departments (Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering)
- Ensure seamless coordination and exceptional service delivery
- Maintain property standards, cleanliness, and aesthetic presentation
- Monitor guest feedback and implement service improvements
Financial Performance- Develop and manage annual budgets and forecasts
- Drive revenue growth through strategic pricing, marketing, and partnerships
- Control costs while maintaining luxury service standards
- Analyze financial reports and adjust strategies accordingly
Guest Experience- Ensure a highly personalized and memorable guest experience
- Address VIP guests, complaints, and service recovery with urgency and professionalism
- Build relationships with repeat and high-value guests
Sales & Community Engagement- Collaborate with Sales & Marketing to position the hotel as a top luxury destination
- Build partnerships within the local business and social community
- Represent the hotel at events, networking functions, and public engagements
Compliance & Risk Management- Ensure compliance with all local, state, and federal regulations
- Maintain safety, security, and emergency procedures
- Oversee licensing, inspections, and brand standards
Qualifications- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- 7-10+ years of progressive hotel management experience, including leadership at a luxury or boutique property
- Strong financial acumen and operational expertise
- Proven track record of driving guest satisfaction and revenue growth
- Exceptional leadership, communication, and interpersonal skills
- Knowledge of luxury service standards and trends
Core Competencies- Strategic thinking and decision-making
- Emotional intelligence and team leadership
- Guest-centric mindset
- Attention to detail and quality
- Crisis management and problem-solving
Work Environment- Fast-paced, guest-focused luxury hotel setting
- Requires flexibility, including evenings, weekends, and holidays
- High visibility role interacting with guests, staff, and ownership
Compensation & Benefits- Competitive base salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Employee discounts and perks
