About the Role
The Hospital Director is responsible for the full business, operational, and clinical operations management of a newly launched Specialty & 24/7 Emergency hospital. This includes financial performance, team leadership, client experience, compliance, and
Responsibilities Key to Your Success
Hospital Operations & Strategy• Lead the launch, day-to-day operations, and long-term strategic planning for the specialty & emergency hospital.
• Ensure smooth, efficient workflow across all service lines.
• Develop and execute operational improvements, service expansions, and client experience initiatives.
• Monitor KPIs, financial metrics, staff productivity, inventory management, and scheduling efficiency.
• Maintain compliance with industry standards, regulations, and best practices.
Leadership & Team Management• Recruit, train, and retain high-quality veterinary and support staff.
• Mentor and inspire hospital teams, fostering a culture of excellence, collaboration, and continuous improvement.
• Build strong, productive relationships with partner veterinarians and guide the Hospital Operating Committee.
• Support partners in achieving professional and financial goals.
Client Experience & Care Navigation• Champion the Care Navigation function and ensure its full integration into hospital culture.
• Educate clients and coach team members to improve patient flow, communication, and service quality.
• Utilize patient outcomes, feedback, and happiness surveys to build a culture of continuous improvement.
Community, Marketing & Stakeholder Engagement• Strengthen relationships with referring veterinarians, including GPs, urgent care providers, and community partners.
• Support marketing strategies to grow hospital visibility and referral volume.
• Participate in veterinary community events to enhance the hospital's reputation.
Data, Analytics & Decision-Making• Use data and analytics to drive operational decisions, improve performance, and advance value-based health outcomes.
• Implement measurable systems to monitor client satisfaction, patient outcomes, and revenue performance.
What You'll Bring to the TeamQualifications & Skills
• Bachelor's degree in business administration, healthcare management, or related field (CVPM/CVBL preferred).
• 5+ years of experience in veterinary hospital operations or a similar healthcare setting.
• Proven leadership experience overseeing multi-department or multi-site operations.
• Strong understanding of veterinary medicine, specialty services, and emergency care.
• Demonstrated ability to manage budgets, financial performance, and operational KPIs.
• Excellent communication, organization, and interpersonal skills.
• Proficiency with practice management systems and relevant software tools.
• Strong critical thinking and data-driven decision-making abilities.
• Commitment to exceptional patient care and client service.
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty and emergency veterinary teams
• Extremely organized, detail oriented, and self-motivated for efficient working style
• Flexible, tenacious and resourceful attributes
Requirements - Full-Time, In-Person Position
- Ability to work nights, weekends, and holidays as needed
- Ability to lift up to 50 lbs and safely restrain animals
- Frequent standing, bending, walking, lifting, carrying, and reaching
- Must be at least 18 years of age at time of hire
- Background check
Skills & Requirements
What You'll Bring to the TeamQualifications & Skills
• Bachelor's degree in business administration, healthcare management, or related field (CVPM/CVBL preferred).
• 5+ years of experience in veterinary hospital operations or a similar healthcare setting.
• Proven leadership experience overseeing multi-department or multi-site operations.
• Strong understanding of veterinary medicine, specialty services, and emergency care.
• Demonstrated ability to manage budgets, financial performance, and operational KPIs.
• Excellent communication, organization, and interpersonal skills.
• Proficiency with practice management systems and relevant software tools.
• Strong critical thinking and data-driven decision-making abilities.
• Commitment to exceptional patient care and client service.
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty and emergency veterinary teams
• Extremely organized, detail oriented, and self-motivated for efficient working style
• Flexible, tenacious and resourceful attributes
Requirements - Full-Time, In-Person Position
- Ability to work nights, weekends, and holidays as needed
- Ability to lift up to 50 lbs and safely restrain animals
- Frequent standing, bending, walking, lifting, carrying, and reaching
- Must be at least 18 years of age at time of hire
- Background check
Qualifications
