Key ResponsibilitiesClient Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving Hospice referrals and promoting Optimal Care's services.
In this role you will be responsible for:- Drive Sales by building relationships with healthcare providers and community partners to increase Hospice referrals.
- Utilize your strong network within the healthcare community to generate leads and close sales.
- Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
- Providing education to senior living communities, health systems, and referral sources
- Growing service lines and receiving referrals from our healthcare community partners
- Distributing and ensuring all referral sources have proper forms and materials for company service lines
- Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts
Required Qualifications- Hospice or Post Acute sales experience
- Will also consider discharge planners working in these spaces
- High School Diploma or GED equivalent
- Valid Driver's License
- Reliable transportation and valid automobile insurance coverage
- Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
- Practical and theoretical knowledge of Hospice and palliative care
Desired Qualifications- Associate degree or Bachelor's degree preferred
- Demonstrates active involvement in professional organizations and community activities
Location- Home Office: 801 Rosehill Road, Jackson, MI 49202
- Main Service Area: Lansing and surrounding
Hours- 8:00 am - 5:00 pm, Monday through Friday
Pay Range
$80,000-$110,000 USD
Background ScreeningOptimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable AccommodationsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
