OverviewWe are looking for an experienced HVAC Service & Sales Manager to lead and grow our HVAC service and sales operations throughout the Greater Elkhart area and surrounding communities. This is an opportunity for a results-driven leader who excels at developing high-performing teams, improving operational efficiency, and delivering an outstanding customer experience.
While HVAC industry experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, driving sales performance, and improving operational results.
What You'll Do
- Lead, coach, and develop a team of service technicians and comfort advisors
- Drive service, maintenance, and replacement sales performance across the operation
- Monitor and improve key performance indicators including revenue, conversion rates, average ticket, membership growth, and customer satisfaction
- Conduct ride-alongs, field training, and ongoing coaching to support employee development
- Partner with dispatch and operations teams to maximize scheduling efficiency and team productivity
- Manage customer escalations and ensure exceptional service recovery when needed
- Perform job site visits and quality assurance inspections
- Support recruiting, onboarding, and retention efforts for service team members
- Ensure compliance with safety standards, company policies, and operational best practices
- Collaborate with leadership to develop and execute growth strategies
What We're Looking For
- 3+ years of leadership experience managing service, sales, operations, or field-based teams
- Proven ability to drive team performance, accountability, and revenue growth
- Strong coaching and employee development skills
- Experience managing KPIs and implementing process improvements
- Exceptional communication and leadership abilities
- Strong customer service mindset and problem-solving skills
- Ability to thrive in a fast-paced, growth-oriented environment
- Valid driver's license and clean driving record
Preferred Qualifications
- HVAC service, replacement, or home services industry experience
- Experience leading technicians, installers, comfort advisors, or field service teams
- ServiceTitan or similar field service management software experience
- Experience growing memberships, maintenance agreements, or recurring revenue programs
- Track record of developing high-performing service and sales teams
Compensation & Benefits
- Competitive base salary plus performance-based bonus opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Leadership development and career growth opportunities
- Opportunity to make a significant impact within a growing organization
Why Join Us?
You'll have the opportunity to lead a talented team, influence operational strategy, and drive meaningful business growth. We're looking for a leader who can build strong teams, create accountability, and deliver an exceptional experience for both employees and customers.
