5+ years of leadership experience in home care or healthcare operations
Experience managing agencies with 100+ clients
Proficient in leading client services, staffing, and operations teams
Familiarity with CRM systems and Google Workspace
Valid driver's license and reliable transportation
Clean background check
Responsibilities
Lead and develop teams across Client Services, Marketing, HR, and Caregiver Development
Ensure accuracy of schedules, care plans, and documentation
Coach team members to meet performance goals and KPIs
Assist in business growth by building relationships and signing up new clients
Develop and enhance standard operating procedures and training programs
Manage escalated client and operational issues
Ensure compliance with industry regulations and quality standards
Benefits
10 days of PTO
6 paid holidays
50% employer-paid health insurance
100% employer-paid dental insurance
Concierge doctor membership
Mileage reimbursement
Leadership development and career growth opportunities
Full Job Description
IF INTERESTED, Please apply to through this link: https://recruiting.paylocity.com/recruiting/jobs/Apply/[redacted]/Careworks-Health-Services/Home-Care-Director Description
Position Summary
CareWorks Health Services is seeking a compassionate, results-oriented Home Care Director to lead daily operations and develop a high-performing team that delivers exceptional care to seniors and their families.
This role oversees Client Services, Marketing, HR, Recruiting, and Caregiver Development. The ideal candidate combines emotional intelligence, operational excellence, and accountability to build strong teams, improve systems, and drive measurable results.
This is not a maintenance role. We are looking for a leader who enjoys developing people, solving problems, improving processes, and growing a business while making a meaningful impact in the lives of seniors.
This role is accountable for team performance, client satisfaction, caregiver retention, billable hour growth, and profitability. Success in this role requires leadership, coaching, data-driven decision making, and a commitment to continuous improvement.
What You'll Own
Lead and develop the Client Services Manager, Marketer/Care Liaison, HR, Recruiting, and caregiver workforce.
Ensure schedules, authorizations, care plans, and documentation support accurate payroll and billing.
Coach team members to achieve performance goals and KPIs.
Assist with business growth through relationship development, help sign up callers for services
Build and improve SOPs, training programs, and scalable systems.
Manage escalated client, caregiver, and operational issues.
Ensure compliance with company policies, industry regulations, and quality standards.
Who Thrives Here
Cares deeply about seniors, families, and caregivers
Enjoys coaching and developing people
Uses KPIs and data to drive decisions
Takes ownership and solves problems
Builds systems instead of constantly fighting fires
Enjoys accountability and measurable results
Compensation & Benefits
Competitive salary based on experience
Bonus opportunity up to 20% of annual salary
10 days PTO
6 paid holidays
50% employer-paid health insurance
100% employer-paid dental insurance
Concierge doctor membership
Mileage reimbursement
Leadership development and career growth opportunities
Requirements
Ideal Candidate Profile
Required
Experience managing agencies serving 100+ active clients
5+ years of leadership experience in home care, healthcare operations, or service-based organizations
Experience leading teams across client services, staffing, recruiting, scheduling, and operations
Experience with CRM systems and Google Workspace
Valid driver's license and reliable transportation
Clean background check
Preferred
Experience with ClearCare/WellSky or similar platforms preferred.
Preferred
Bachelor's degree or equivalent experience in Healthcare Administration, Business, Nursing, Social Work, Gerontology, Psychology, or related field
Experience with LTC insurance claims
Experience developing SOPs, training programs, and operational workflows
