Description

Job Overview:

We are seeking an experienced Community Manager to oversee the operations, financial management , facilities, resident experience, and staff leadership of a luxury high-rise condominium community in Union City.

This highly visible role serves as the primary liaison between the Board of Directors, residents, contractors, and FirstService Residential. The Community Manager is responsible for the day-to-day operation of the association, ensuring exceptional customer service, strong fiscal management, operational excellence, and compliance with governing documents and applicable regulations.

The ideal candidate is a proven leader with substantial professional experience managing people, projects, budgets, contractors, and facilities. We are seeking someone who brings a hospitality-minded approach, positive energy, strong business acumen, and the ability to build trusted relationships with residents, Board members, and team members alike.
Your Responsibilities
Board Relations & Community Leadership

• Serve as the primary liaison between the Board of Directors, residents, committees, and FirstService Residential.
• Provide strategic recommendations and operational guidance to support Board goals and long-term community objectives.
• Prepare Board meeting agendas, reports, presentations, and supporting materials.
• Attend and facilitate Board and committee meetings.
• Support Board committees and ensure effective communication between all stakeholders.
• Maintain expert knowledge of governing documents and provide recommendations regarding policy and procedural improvements.
• Lead annual goal-setting initiatives and assist with strategic planning.

Financial Management

• Develop and administer annual operating and reserve budgets in partnership with the Board.
• Monitor financial performance and provide monthly reporting, analysis, and recommendations.
• Ensure responsible stewardship of association funds and assets.
• Analyze expenses, identify cost-saving opportunities, and maintain strong financial controls.
• Assist in reserve planning, capital forecasting, and long-range financial planning.
• Partner with accounting teams, auditors, and legal counsel as necessary.

Operations & Facilities Management

• Oversee all aspects of building operations, maintenance, engineering, life-safety systems, and vendor performance.
• Conduct regular inspections of interior and exterior common areas and building systems.
• Develop action plans to address maintenance, operational, and facility-related opportunities.
• Ensure preventative maintenance programs and maintenance calendars are executed effectively.
• Maintain emergency preparedness procedures and coordinate with local emergency response agencies.
• Ensure compliance with governing documents, corporate policies, and applicable regulations.

Vendor & Capital Project Management

• Manage contractor and vendor relationships to ensure quality service delivery.
• Lead the RFP process, including bid solicitation, vendor evaluation, contract negotiation, and implementation.
• Oversee capital improvement projects from planning through completion.
• Monitor project budgets, timelines, and vendor performance.
• Coordinate with engineers, consultants, and service providers on building initiatives.

Resident Experience & Customer Service

• Foster a positive, welcoming, and service-focused community environment.
• Build strong relationships with residents through proactive communication and responsiveness.
• Address escalated homeowner concerns and resolve complex community issues professionally.
• Continuously assess community needs and implement programs or improvements that enhance resident satisfaction.
• Deliver a high-touch, hospitality-driven resident experience.

Leadership & Team Development

• Recruit, hire, train, mentor, and supervise onsite team members.
• Lead a diverse staff while fostering a culture of accountability, collaboration, and customer service excellence.
• Establish clear performance expectations and provide coaching and professional development opportunities.
• Promote employee engagement and maintain a positive workplace culture.
• Ensure appropriate staffing levels and operational coverage.

Skills & Qualifications
Required

• Bachelor's degree in Business, Hospitality, Property Management, Construction Management, or a related field, or equivalent combination of education and experience.
• 7+ years of progressive leadership experience in community management, property management, hospitality, facilities management, hotel operations, construction, or a related field.
• Demonstrated experience leading and developing teams with multiple functional responsibilities.
• Strong operational management experience with responsibility for budgets, personnel, facilities, and customer service.
• Experience managing annual operating budgets, financial reporting, and reserve planning.
• Experience overseeing vendors, contractors, capital projects, and RFP processes.
• Strong understanding of physical building operations and facilities management.
• Exceptional verbal, written, presentation, and interpersonal communication skills.
• Strong technology proficiency, including Microsoft Office and property management systems.
• Valid driver's license and state-mandated vehicle insurance.

Preferred

• High-rise condominium, co-op, HOA, luxury residential, hotel, or hospitality management experience.
• Experience working directly with Boards of Directors or Trustees.
• Knowledge of condominium governance, association operations, and applicable property management regulations.
• Experience managing significant operating budgets, reserve funds, and complex building operations.

Physical Requirements / Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to sit and stand for extended periods of time.

• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.

• Must have finger dexterity for typing/using a keyboard.

• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.

• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We're Looking For

We're looking for an experienced leader with a strong resume and a track record of managing complex operations, substantial teams, and high-service environments. The successful candidate will possess:

• Strong leadership presence and team-building skills.
• Financial aptitude and budget management experience.
• Facility and building operations knowledge.
• Experience managing contractors, RFPs, and capital projects.
• Excellent communication and technology skills.
• Exceptional customer service and hospitality mindset.
• Positive energy, professionalism, and a solutions-oriented approach.
• Ability to build trust with Boards, residents, staff, and business partners.

Compensation: $100,000 - $115,000 / annual