SAIC

Help Desk Tier 3 Systems Lead

SAIC • $90K — $120K *
San Diego, CA 92154In-Person
Information Technology
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Active U.S. citizenship with a TS/SCI clearance
  • Bachelor's degree with 5+ years of experience or 9+ years of relevant experience
  • Proven experience in a team lead or managerial role
  • Familiarity with Jira or similar ticketing systems
  • Strong troubleshooting skills for Linux-based systems
  • Background in resolving IP, Domain Controller, and firewall issues
  • Knowledge of Windows system troubleshooting
  • Experience in virtual or cloud-based systems operation
  • Possession of Sec+ or equivalent IAT II certification

Responsibilities

  • Coordinate with Systems Integration, Networking, and Cybersecurity teams to address tickets and outages promptly
  • Manage the Jira board and oversee ticket flow for system uptime
  • Interface with cross-enterprise team members, including government clients, to stay updated on programmatic matters
  • Provide technical support for IT challenges involving data and software services platforms
  • Perform system monitoring and issue remediation to maintain critical system uptime

Benefits

  • On-site work opportunity in San Diego, CA
  • Engagement in a mission-critical, cutting-edge project
  • Collaboration with various teams, including government customers
  • Opportunity to lead and manage within a technical support framework
  • Potential for career growth within a prominent organization in the defense sector
Full Job Description
Job Description

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.
  • Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
  • Manage Jira board and ticket flow to ensure uptime on all systems
  • Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
  • Step in to solve IT related issues for our cutting-edge data and software services platforms


Qualifications

  • U.S. citizenship and an active TS/SCI clearance
  • Bachelors degree and 5+ years experience, or 9+ years experience
  • Experience as an escalation point, team lead, or manager
  • Experience managing Jira or another ticketing tool
  • Experience troubleshooting Linux based systems issues
  • Experience troubleshooting IP, Domain Controller, and/or firewall issues
  • Understanding of Windows and troubleshooting user and other issues within Windows
  • Virtual or Cloud based systems operation experience
  • Sec+ or equivalent IAT II Certification


About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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