Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

IT Help Desk, Remote Support, Troubleshooting

Certifications:

CompTIA - Security+ CE - CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician - Swing Shift - 1400 to 2200

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 

● Diagnose, identify, isolate, and analyze problems utilizing historical database records. 
● May route calls to product line specialists, application, or system support specialists. 
● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. 

WHAT YOU’LL NEED TO SUCCEED:

Required Education and Experience:

• HS/GED and + 4 years of experience

Required Certifications:

• Must have or obtain Security+ CE certification prior to start date

• Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365

TS/SCI and CI Polygraph Required; US Citizenship Required

Location: Customer Site

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#HiringColorado

The likely hourly rate for this position is between $38.01 - $51.43. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.