Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Technical Support Services

Job Qualifications:

Skills:
Customer Service, Help Desk Support, Troubleshooting
Certifications:
None
Experience:
4 + years of related experience
US Citizenship Required:
Yes

Job Description:

Help Desk Technician



Sunday-Thursday

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED:

Required Education and Experience*:

• Help Desk Technician IV - AA/AS and 5+ years of experience

*Years of experience can count in place of education and education can count in place of years of experience in some cases.

Required Certifications:

• Security+ CE
• PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)

TS/SCI and CI Polygraph Required; US Citizenship Required

Location: Customer Site

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.